Sales Support Team Lead

**Sales Support Team Lead - Hybrid with unlimited paid holiday**

**About Infinity**

Infinity Group are forward-thinking Microsoft Gold Partner. We provide award-winning IT Managed Support, Networking solutions, and Digital Transformation, and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.

**What is it like working at Infinity?**

We understand the importance of work-life balance and flexible working, so our Sales team offers fully remote positions with occasional trips to the office or a Hybrid in the Kent head office. We are a close-knit team with a thirst for learning, who love autonomy who want to help our clients solve their business problems by thinking outside the box.

**Why is this Sales Support Team Lead position a great opportunity?**

This role will be responsible for the day-to-day management of the Sales Support function as well as supporting the Head of Sales Operations in negotiating the processes, interdepartmental representation, and scaling up in line with the Sales Team’s growth strategy.

**What skills and working characteristics should this person have?**:

- Management experience in a Sales Support or Sales related role
- Excel Data management reporting
- Experience working for an MSP or similar IT/Telecoms. (Desired)
- Familiar with a high-volume fast paced office environment.
- Ability to work within CRM (Dynamics, Hubspot).

**As a Sales Support Team Lead, you’ll be responsible for**:

- Team Lead for SSE headcount - Day-to-day management, 121s, goal setting, hiring, utilisation and accountability for team success.
- Management of CRM hygiene via sanity checking and approvals.
- Assisting the Head of Sales Operations with sales figures, metrics, meeting notes and other relevant information for accurate reporting and commentary.
- Escalation point for customers and internal issues.
- Opportunity management for team-supported accounts.
- Overall view and management of the Sales board tickets and routing to relevant team members.
- Proactive Process reviews and execution of improvements.
- Report on SS team activity and utilisation, cover over leave and other absences.
- Supporting the sales team with building sales Quotes and proposals.
- Obtaining third-party quotations.
- Placing customer orders with the procurement team.
- Managing subscription renewals.
- Supporting Account Managers with account planning.
- Consulting with finance on invoicing queries.
- Project managing client-facing activity such as Price rises and Opt-out charging.
- Maintain Microsoft certifications of the group and support other partner accreditation requirements.
- Onboarding planning for SSEs and Sales New Starts.
- Training new SSEs and the Sales team as the team grows and evolves.

**Like the rest of the Infinity team, you'll benefit from**:

- The opportunity to work for one of the leading Microsoft Dynamics partners in the UK.
- Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making

others look cool be it our colleagues or clients.
- Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares,

Electric Car Scheme and Flexible Working.
- A newly renovated office with a break-out area, decent coffee, and a pool table.
- Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your

teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas

Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be

part of the fun and we include your partners too.

**What are the next steps?**
- Have a quick call with Dom or Keiran (our intern recruiters), to go over the position in more detail

and answer any questions you have.
- 1st stage interview, usually via Teams.
- 2nd / final stage ideally in person as we like to meet everyone in person and show you around our

amazing office.