Head of Commercial Operations

6 days ago


Inverness, United Kingdom Eden Court Highlands Full time

The Head of Commercial Operations will be responsible for ensuring that Eden Court Trading is an effective and profitable business which generates a meaningful financial contribution to Eden Court Highlands (charity) and provides a positive customer experience for the venue’s visitors, audiences and events clients.

The Trading business is made up of three key areas which have a total turnover of c.£1million: Food + Beverage, Commercial Hires and Front of House Sales. This is an exciting time for the Trading business, with plans in place to refresh the physical environment through a reworked main bar and new furniture, as well as the relaunch of a simple in-house food offer.

The Head of Commercial Operations will be required to think and work strategically, as well as operationally. The role will take a commercial approach, and the individual will bring an understanding of how to monitor key performance indicators (e.g. gross profit, wastage, spend-per-head) and act on findings. They will also feel comfortable managing budgets, forecasting income and developing strategic plans.

We’re seeking someone with senior experience within hospitality, such as a café, restaurant or bar - this doesn’t need to be in the context of an arts organisation, although experience in this area is a plus. The postholder will be line managed by the Chief Executive and will report directly to the Trading Board.

**JOB TITLE** Head of Commercial Operations

**SALARY** Up to £45,000 per annum, depending on experience

**RELOCATION A relocation allowance is available, where required**

**HOURS OF WORK** 37.5 hours per week

**CONTRACT TYPE**Permanent

**LOCATION** Eden Court Highlands, Bishops Road, Inverness, IV3 5SA

**DEPARTMENT** Trading

**LINE MANAGER(S)** Chief Executive

**PENSION** Up to 6% Company contribution with The People’s Pension

**HOLIDAYS** Full time equivalent allowance of 36 days of paid annual leave, inclusive of 8 public holidays. The annual leave allowance increases to 37 days after completing 1 years’ service up to a maximum of 41 days after 5 years’ service. Holiday entitlement will be pro-rated for those working less than 37.5 hours per week.

**OTHER BENEFITS**
- Complimentary and discounted tickets to events at Eden Court
- Free soup and 20% staff discount at Eden Court’s Café/Bar
- Enhanced benefits package
- Free parking
- Flexible working options

**Applications must be received by Mon 17 Nov 2025, 9am.**

**Job Types**: Full-time, Permanent

Pay: Up to £45,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- On-site parking
- Relocation assistance
- Sabbatical
- Sick pay
- Store discount

Work Location: In person

Application deadline: 17/11/2025


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