Two Week Wait Booking Clerk

1 week ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
Do you have a desire to learn and develop within a fast paced service?

Are you a high calibre individual interested in improving the pathways of suspected and diagnosed cancer patients?

Do you have a flexible approach to work and value variety?

Are you team player and keen to develop your career pathway within the NHS?

**Main duties of the job**:
If you have answered ‘yes’ to all of the above then you could be the person we are looking for

We are looking for a passionate and highly motivated individual who can work as part of a team and as an individual alongside our Cancer Multi-Disciplinary Teams to book appointments for patients on a cancer pathway to help improve the pathways, ensure swift diagnosis and treatment of suspected and confirmed cancer patients.

This post is 12 months fixed term/secondment. Cancer Services are currently working remotely but this could change at any given point.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Recognised educational standards, i.e. GCSE ‘O’ Level Grade A-C or equivalent in English Language
- ECDL/Clait or relevant experience
- A level qualification or NVQ Level 3 or equivalent knowledge

**Experience**:
**Essential criteria**:

- Proven recent experience of working within the NHS
- Previous experience of working within a team and also alone
- Experience of dealing with any changes to the service in a positive way
- Recent experience of working in a capacity & demand target driven service
- Understanding and experience of acute hospital outpatient/inpatient pathways

**Desirable criteria**:

- Experience of booking processes

**Skills/Knowledge**:
**Essential criteria**:

- Literate in order to transfer information on to a computer system and standard departmental documents
- Excellent interpersonal and communication skills in order to deal with wide range of NHS staff/patients on the telephone and face to face using tact and empathy
- To demonstrate the ability to work to short timescales as and when required to provide an efficient and timely services
- Assist in using waiting lists to offer choice and book in accordance with current guidelines
- Be able to prioritise own workload
- Be able to use initiative in planning daily tasks

**Personal Qualities**:
**Essential criteria**:

- Able to communicate effectively with people at all levels

**Other**:
**Essential criteria**:

- To work additional hours to meet the demands of the service if required
- Maintain confidentiality at all times
- Awareness of Health and Safety in the workplace
- Awareness of equal opportunity issues

**Employer certification / accreditation badges**:

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