Fine Dining Events Ambassador

We are looking for a **Fine Dining Events Ambassador**to join our team at one of Rapport’s most prestigious contracts in **Canary Wharf**. The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests.

Joining a team of five, you will be responsible for creating and executing unparalleled private fine dining experiences for high-profile guests within our office environment. This role demands exceptional culinary skills, impeccable service, and meticulous attention to detail. The **Fine Dining Events Ambassador**serves as the primary liaison for all high-profile bookings, ensuring seamless communication and flawless execution.

**_ Type of contract:_** Full-time, Permanent

**_ Hours:_** 40 per week (Monday-Friday; on a shift rota basis between 7 AM - 9:30 PM)

**What will you get?**

- **Financial Freedom**: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards **PLUS, discounted meals on duty and discounted membership for the on-site gym**
- **Secure Your Future**: Benefit from a contributory pension scheme for a stable financial tomorrow.
- **Health Matters**: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- **Thrive Personally & Professionally**: Unlock endless learning and development opportunities to elevate your career
- **Celebrate Excellence**: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- **Give Back to Community**: Take one paid day off annually to support a cause you’re passionate about

**Main responsibilities**

**The Fine Dining Events Ambassador will be responsible for booking and planning dining experiences for smaller and larger groups, restaurant hosting and administrative duties in our high-end dining area.**

- Provide discreet, personalised support to VIP guests with care and confidence.
- Welcome and guide guests, offering a warm and professional experience throughout.
- Manage bookings from start to finish, ensuring accuracy and efficiency at every stage.
- Coordinate closely with the catering team to ensure timely service of food and drinks.
- Respond to guest inquiries swiftly and knowledgeably, acting as a key point of contact.
- Maintain a clear and up-to-date booking calendar and inbox.
- Balance front-of-house duties with essential admin tasks to keep operations running smoothly.

- Share our Rapport values**:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_**
- Ideally, have at least two years of experience in fine dining hospitality.
- Bring confidence and calm to fast-paced environments, juggling priorities with ease.
- Communicate clearly and professionally, adapting style to suit different audiences.
- Build strong, lasting relationships through warmth, attentiveness, and discretion.
- Approach every task with precision, pride, and an eye for the smallest detail.
- Have proven experience in planning and coordinating high-profile events or services.
- Be confident using Microsoft Office and familiar with event or booking systems.
- Stay flexible, reliable, and solution-focused — even when plans shift at the last minute.

**About us**

Rapport Guest Services is a multi-award-winning company, delivering front
- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.