Sims Coordinator

**SIMS Coordinator**

We seek an attentive SIMs Coordinator to manage and control Chiptech’s recurring SIM revenue whilst working closely with the Finance and Customer Services teams. The role requires liaising internally and externally and assisting our customers with the SIMs on their relevant portals whilst providing excellent customer support. The role requires strong attention to detail to ensure the utmost accuracy of our SIM portal at any given time.

**As our SIMS Coordinator, you will**:

- Manage the SIM portal and be the go-to person for our customers and suppliers.
- Coordinate the administration of a recurring SIM portfolio.
- Create and manage repeating SIM invoices on Xero and updating various business trackers.
- Be able to support and communicate well with customers.
- Monitor repeating sales and flag and chase debtors.
- Perform any other duties commensurate with the post as determined by the finance director or CEO.
- Be able to advise and assist customers with the use of the SIM portal.

**Required Experience**
- A very good knowledge of Excel
- Capable of following processes
- Excellent customer support experience
- Experience with Xero is desirable, but not essential
- Activity in a financial administrative / book-keeping environment is preferred but not essential

**Person Profile**
- Ability to stay calm and focused whilst working to tight timescales
- Achieve high levels of productivity
- Extremely high attention to detail
- Competent with time management
- Be able to effectively prioritise tasks
- To be able to communicate with customers in line with Chiptech’s company values

**Why Chiptech?**

Chiptech offers a vibrant and supportive workplace where your contribution truly matters. Our people-first culture means you will be part of a forward-thinking company that values continuous improvement and innovation.

Your insights and ideas will shape the future of our business

Our core values of Imagination, Teamwork, Integrity, Quality, Commitment and Learning are at the heart of everything we do.

Success at Chiptech is built on the talent and dedication of our entire team. We proudly invest in our employees with comprehensive training and development opportunities.

In addition to a competitive salary, we offer a range of comprehensive benefits, including a generous annual leave package, health and wellbeing programme, subsidised travel, cycle-to-work scheme, pension, and enhanced maternity leave.

If you’re ready to help us tell our story in new and exciting ways and take your career to the next level, we look forward to hearing from you.

**Application Deadline**: Wednesday 2nd October

**Teams interviews**: w/c 7th October

**Initial interview**:Tuesday 23rd October and Wednesday 24th October

**Secondary Interview**:w/c 28th October

**Salary**: £25,000

**Location**:Lancaster, UK **| Line Manager**:Financial Director | **Working Hours**:09:00 - 17:00

**Job Types**: Full-time, Permanent

**Experience**:

- Customer Service: 1 year (required)
- Financial Administration: 1 year (preferred)

Work Location: In person

Application deadline: 02/10/2024

Pay: £25,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Work Location: In person

Application deadline: 02/10/2024