Equine Customer Care Associate

2 weeks ago


Brentford, United Kingdom Allianz UK Full time

**HOMEWORKING CUSTOMER ASSOCIATE - EQUINE**

**Are you passionate about horses?**

We are looking for ambitious Customer Associates who have experience of working, owning or studying in the Equine world to join us on a homeworking contract. Why not get yourself onto the career ladder and into an organisation which supports and encourages development and progression, whilst working in a supportive and social environment

After completing a thorough and comprehensive training programme, you will be based within the Pet plan Equine department receiving inbound calls from new and existing customers relating to their Equine insurance policies. You will be dealing with a variety of different types of calls from general enquiries, policy renewals and new business. You will also be required to promote and upsell additional features relating to each customer’s policy.

Your training and development is paramount, and once fully trained, a personal development plan will be installed for each employee focusing on your career path within Allianz.

**CAN YOU DEMONSTRATE THE FOLLOWING?**
- Knowledge on Equine or the experience of working with horses or ponies in any environment
- A passion for horses and ponies
- Good level of competency in Maths and English
- Excellent customer service and sales skills
- Positive attitude and professionalism
- Understanding of a compliant and target driven environment
- High levels of resilience, perseverance, self-belief and motivation
- A qualification in Equine Management or Equine Science is advantageous but not essential

**WHAT WE CAN DO FOR YOU**:

- **Competitive salary** £22,449.22 per annum plus annual bonus
- **Attractive pension scheme** (auto-enrolment - contributory)
- **22 days holiday** **(plus your birthday off) **with an additional buy and sell option
- **Staff discounts** with over 100 providers and high street stores
- **Social Activities** for you to get involved in (including summer BBQs,)
- **Free onsite gym**:

- **Career development** and progression opportunities

**HOURS**:
Our operating hours are: Monday to Friday 8am to 8pm and Saturdays and Bank Holidays 9am to 1pm (you will get time off in lieu if you work a Saturday or bank holiday). Within these operating hours you will be working shift patterns totalling 37.5 hours per week.



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