Receptionist

6 days ago


Northampton, United Kingdom Mayfield Surgery Full time

We are looking for a receptionist to join our friendly team.

The hours of work are 30 hours per week - Monday, Thursday and Friday 08.00 - 18:30

JOB DESCRIPTION:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Receive and initiate calls promptly and efficiently, identifying the caller’s requirements. Transferring calls as appropriate while at all times projecting the organisation’s image in a courteous, efficient and helpful manner
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are assigned to the appropriate pathways following the call handling system
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Enter patient information on to the computer as required i.e. new telephone numbers, address changes etc
- Input data into the practice medical system and to print off documents as and when requested
- Give test results as agreed with clinicians and within limitations of role
- Handling and forwarding of specimens
- Using own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same
- Present a professional image to the public by appropriate attitude and appearance
- Undertake any other additional duties appropriate to the post as requested by the Reception and Prescriptions Manager, Practice Management Team or the Partners.

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 30 per week

Schedule:

- Monday to Friday

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 01/11/2024


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