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Operations Support Supervisor
2 weeks ago
Job Introduction
Do you want to be part of a successful operational leadership team that contributes directly to supporting the growth of a family organisation making a real difference to the lives of our service users?
Are you passionate about leadership and problem solving whilst providing the highest levels of operational delivery?
Agincare are pleased to offer an exciting opportunity for an Operational Support Supervisor to join our highly successful live-in care team based in **Portland, Dorset **in our friendly and welcoming head office.
**Full Time**
In addition, Agincare offer the following fantastic benefits:
- Outstanding career development
- Fully funded training and career development
- Blue Light Care discount package
- Employee Assistance Programme
- Company pension scheme
- Staff appreciation incentives
**About the Role**
The Operational Support Team provides leadership and coordination for change projects, leads the coordination of continuous improvement across all Live In Care operational companies through audit, problem solving, ensuring effective training and accreditation.
Responsible for maintaining systems and processes for weekly checks of projects pay, charge and mileage across all projects. Operational Support also provide essential strategic and administrative support for the MD in the management of employment appeals, high level complaint resolution and corporate governance of the companies.
The Operational Support Supervisor will be responsible for leading the Team in providing support to each of the regional operational live-in companies, ensuring tight governance of management meetings and corporate meetings, and personally leading the quarterly audits of each of the regional companies and ALIMS. In addition, your responsibilities will include:
- Completion and compliance with all operational compliance processes.
- Oversight and management of project requirements.
**About You**
Your passion for people and the provision of the highest standards of care will shine through and you will be passionate about making a difference to the lives of our service users. You will have excellent supervisory skills and attention to detail in everything you have done.
In addition you will have:
- The ability and flexibility to manage a varied and changing workload
- Experience of working in a busy and thriving operational care function
- Experience of working with a range of Microsoft Office products, including Excel & Outlook
**About Agincare**
We're a family run business caring for people since 1986 - this year we're celebrating 36 years With over 3,500 family members, we're one of the UK's biggest privately-owned social care groups and we continue to grow in these challenging times.
We believe that if we remain true to our company values and work together as one team, we will continue to be successful in delivering high-quality care to all our clients and residents.
We've been voted as the top care company to work for by Indeed, and our team agree - we're proud that we average 4/5* on employee reviews.