Customer Experience Coordinator

2 weeks ago

Swanley, United Kingdom BELFOR UK Ltd Full time

**Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team.

The position holder will have the responsibility for the management of specific services relating to Restoration/Reinstatement, ensuring the services are also profitable. They will show our customers how the BELFOR offering will meet their requirements by building confidence and persuading them that our services will best satisfy their needs in terms of quality, price and delivery, whilst at all times being fully compliant with all relevant legislation. They will be proactive in managing the WIP to ensure the required quality of work is achieved and safe working practices upheld.

**Duties**
- Acting as the key liaison point between the customer, insurance company and any contractors involved on claims, ensuring communication is precise
- Book appointments for both reactive and planned works
- Input data received from our field staff and produce reports
- Validating scopes to ensure schedule of works are correct including costs, requesting authorisation for any variations submitted.
- Supporting customers with choosing their material choices for reinstatement works.
- Invoicing claims upon completion of scheduled works.
- Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.

**Benefits**

Salary £27000

28 days annual leave

Annual pay review

Employee Bonuses

Retirement Pension Plan

Life Insurance

Health Cash Plan

Employee Assistance Programme

Induction and E learning

Annual Flu Vaccination

Eye Test

Pay: Up to £27,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Reference ID: Customer Experience Coordinator - Swanley

  • Customer Experience Coordinator

    5 days ago

    Swanley, United Kingdom BELFOR UK Ltd Full time

    **Job role**:Reporting to the Customer Experience Manager on a daily basis you will provide support to the customer experience department. You will be expected to work on administrative tasks set on a daily basis and also to use your own initiative to progress claims within your team. The position holder will have the responsibility for the management of...

  • Customer Care Coordinator

    1 week ago

    Swanley, United Kingdom Fawkes & Reece Full time

    Job DescriptionA large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period.Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to their customers throughout...

  • Customer Care Coordinator

    5 days ago

    Swanley, United Kingdom Fawkes & Reece Full time

    Job DescriptionA large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period.Working closely with the Customer Care Manager you will be responsible for delivering a professional, front facing service to their customers throughout...

  • Customer Care Coordinator

    1 week ago

    Swanley, United Kingdom Fawkes & Reece Full time

    A large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period.Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Working closely with the Customer Care Manager you will be responsible...

  • Customer Care Coordinator

    5 days ago

    Swanley, United Kingdom Fawkes & Reece Full time

    A large Housing Developer have a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period.Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Working closely with the Customer Care Manager you will be responsible...

  • Care Coordinator

    5 days ago

    Swanley, United Kingdom Penkz Care And Assisted Travels Full time

    We are seeking an experienced and dedicated Care Coordinator to join our team. In this role, you will be responsible for conducting care assessments for service users who require support in their homes, as well as for guests in need of holiday assistance.You will ensure that each individual receives personalized care and support tailored to their specific...

  • Care Coordinator

    1 day ago

    Swanley, United Kingdom Penkz Care And Assisted Travels Full time

    We are seeking an experienced and dedicated Care Coordinator to join our team. In this role, you will be responsible for conducting care assessments for service users who require support in their homes, as well as for guests in need of holiday assistance.You will ensure that each individual receives personalized care and support tailored to their specific...

  • Care Coordinator

    1 day ago

    Swanley, United Kingdom Penkz Care And Assisted Travels Limited Full time

    We are seeking an experienced and dedicated Care Coordinator to join our team. In this role, you will be responsible for conducting care assessments for service users who require support in their homes, as well as for guests in need of holiday assistance. You will ensure that each individual receives personalized care and support tailored to their specific...

  • Registrations Coordinator

    5 days ago

    Swanley, United Kingdom Premier Work Support Full time

    Premier work support is partnering with a well-established payroll provider, to recruit for a permanent **Registrations Co-ordinator** to be based close to Dartford. The payroll coordinator is a vital employee who will keep the smooth daily running of operations within employee registrations. This very busy role requires ownership of the registrations...

  • Project Coordinator

    3 days ago

    Swanley, United Kingdom Riverside Environmental Services Ltd Full time

    **PROJECT COORDINATOR / OFFICE ADMINISTRATOR** **The role is ideal for someone who**: Wants to work in a happy, friendly and professional office. Would like an office in a nice quiet country location with free parking. They are organised and want to be kept busy with a variety of tasks in a friendly team of people all doing similar things. They want to do...