Customer Service Team Leader

6 days ago

Brentwood, United Kingdom Office Angels Full time

**Title**:Customer ServiceTeam Leader

**Location**:Brentwood

**Salary**:£28,000 - £30,000

**Days/ Hour of work**:Monday - Friday 08:30 - 4:30

**Benefits**
- On-site parking
- Full in-house training
- Amazing company culture
- Clear progression opportunities
- Regular team socials
- 28 days of annual leave (inclusive of public holidays)
- Annual reviews

**The company**

**Duties**
- Collating and processing details of upcoming works
- Managing and growing company accounts and contracts
- Working with the internal teams to ensure projects are meeting deadlines & expectation
- Liaising directly with the local authorities and councils
- Delegating and assigning tasks to members of the team
- Ensuring the progress reports have been updated and are correct
- Keeping track of current works progress and providing update reports to management
- Keeping up to date with local and national regulations
- Taking control of complex situations
- Conducting the onboarding process and new starter training
- Preforming staff 1:1's and progress reviews
- Ensuring the team are working to the best of the ability and conducting additional training if necessary
- Ensuring all team members work in a safe and compliant manner
- Responsible for ensuring the team participate in all relevant HR processes e.g sickness, absence, discipline and grievance
- Have overseen a team before or are looking to take the next step
- Knowledge of MS suite including Excel and word
- A background in telecoms or constructions is a bonus
- Can work independently and proactively
- Flexible and openminded
- You'll be excited to work for a growth-stage business
- Strong relationship building skills
- A professional telephone manner

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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