Night Senior On Street Operative

**Location**: Clapham Depot
**Job type**: Fixed Term - 6 Months
**Working Hours**: 40 hours per week
**Salary**: £28.808 (plus 2K Unsociable Hours Allowance)
**Shift**: 6:00pm - 2:30am, Mon - Fri
London Cycle hire have an exciting opportunity available, as we are looking to recruit for a Night Senior On Street Operative role.
This role will report to the Night Control Room Operative. The Night Senior On Street Operative will perform routine maintenance on bicycles and e-Bikes, including basic functional checks and repairs. You will replace e-Bike batteries according to customer demand and ensure exceptional customer service across the London Cycle Hire scheme.
In addition to the standard duties, the Night Senior On Street Operative will encompass several additional responsibilities. You will provide cover for the control centre when required and will have the capability to dispatch jobs for other On Street Operatives. Acting in a senior capacity, you will offer support to On Street Operatives as needed and liaise with the On Call Manager regarding key events during shifts. Furthermore, you will assist with technical and operational difficulties that arise on the street/in depot, ensuring smooth and efficient operations.
The Night Senior On Street Operative role is essential due to the increasing e-Bike fleet, which has led to higher customer demand. This role ensures that customer needs are met efficiently, even during periods of reduced resources. By maintaining and servicing the e-Bikes and bicycles, the operative helps to meet client KPIs, ensuring the London Cycle Hire scheme continues to deliver exceptional service and reliability.
This opportunity is open for any internal & external employees who are looking to join the best Cycle Hire Scheme in the UK.
What do I need to do the role?
You should have a basic knowledge of bicycle maintenance and experience driving or riding in London. Additionally, you should have experience working with a Personal Digital Assistant (PDA), using Microsoft Office 365 and managing a small team.
Why Serco
**Meaningful and vital work**: The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s lives.
**Great people**: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
Why London Cycle Hire
Be a part of the iconic London Cycle Hire Scheme and help deliver a first-rate alternative transport option to thousands of daily customers.
This is a one-of-a-kind scheme. With fully bespoke programs, processes and systems to learn across multiple functions.
No matter the role you join us in, there will be opportunities to see and learn other aspects of the contract from on street, to control room, to workshops and more.
Free Cycle Hire membership worth up to £120 (after a successful 3 month probation)
A TfL issued Oyster Card providing free travel across the TfL network either in or out of work for all front-line employees (after a successful 3 month probation)
Predominantly during the busy summer period, the contract offers an incentive scheme to all roles, where extra money can be earned for extra performance
Working on street and find one of our precious bikes abandoned? You can earn money per abandoned bike found, rewarding your effort for helping to maintain our bike fleet.
Access to the Serco Benefits portal which contains thousands of discounts and deals for all Serco employees across a range of areas including Insurance, healthcare, high street shopping, cinema, mobile phones and many more.
Our contract holds multiple events for employees throughout the year including football, bowling, darts, ice cream vans on site, go-karting, summer and xmas parties and much more.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.