Aftersales Consultant

**AFTERSALES ADVISOR (INEOS GRENADIER**

We are recruiting a full-time Aftersales Advisor.

**The Role**:
Includes but is not limited to:

- Responsible for welcoming customers to the Aftersales department
- Liaising with the Service and Sales customers to keep them informed of progress and advising on any additional work which needs carrying out
- Planning and organising hours to sell and drive retail labour sales
- Organising and progressing the completion of internal and retail workflow
- Purchasing and stock control, direct from the manufacturer or from external suppliers.
- Making service reservations using our DMS, Keyloop Drive.

**Skills & Experience**:

- A good understanding of current motor vehicle technologies
- A passion for delivering the highest level of customer service
- Self-motivated with excellent interpersonal and organisational skills
- An effective communicator with the ability to coach and mentor team members
- An understanding of Keyloop Drive DMS or similar
- Previous experience of electronic VHC reporting is desirable
- Well-presented and personable

Working days are Monday to Friday with Saturday mornings on a rota basis.

**The Benefits**:

- Competitive Salary (Depending on Experience)
- 25 days holiday (plus bank holidays)
- Additional day’s holiday on your birthday
- Discount retail shopping platform
- Preferential family rates on BMW, MINI and BMW Motorrad
- Company pension scheme
- Death in Service policy
- Work wear supplied
- Childcare voucher scheme
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- Staff social events
- On site car parking

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday