Appointment Scheduler

Portfolio are proud to be exclusively representing our award-wining, multinational Professional Services client in their search to add a Appointment Scheduler to their team. The Appointment Scheduler will be responsible for scheduling of appointments fora dedicated team or HR and Health and Safety Consultants, ensuring maximum optimisation of consultants’ availability. We are looking for someone who is driven, hardworking and has a strong administrative background.

The Appointment Scheduler responsibilities will include:

- Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring
- maximum optimisation of consultants’ availability.
- Monitor Consultants’ diaries, ensuring bookings are made in line with protocol and cancelled
- appointments are backfilled as a priority.
- Proactively contact clients to check service provision and offer review appointments.
- Management of client job lists.
- Understand all client databases and systems to adequately service clients.
- Manage own workload working from the job list.
- Liaise with clients via written correspondence, telephone, and video calls.
- Identify and pro-actively contact clients to promote the benefits of our products and service
- and encourage implementation and usage.
- Carry out onboarding appointments with new clients, confirming agreement details, ensuring
- their registration to software platforms and scheduling consultations with relevant service
- areas to ensure a smooth onboarding.
- Ensure all onboarding processes and procedures are adhered to.

What you Bring to the Team
- Demonstrative customer service skills with a particular focus on rapport building and relationship management.
- Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
- Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
- Ability to prioritise effectively, have high attention to detail and impeccable time management
- Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.
- Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
- Working knowledge of Microsoft Office Suite.
- Experience working in a fast-paced, target driven environment would be highly advantageous.