Receptionist / Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

**JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

This statement will be updated as further guidance becomes available.

**Job overview**:
Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said ‘Yes’ to each of the above, then we might just have the role for you

We are looking for an experienced receptionist for our Acute hospital here in Bury St Edmunds. The role is a permanent position, working 37.5 hours across a shift pattern of 7 days between 8am and 8:30pm

**Main duties of the job**:
Wedgwood House, located within the grounds of West Suffolk Hospital is looking for an extremely professional, conscientious, calm and confident individual to be a part of the Reception / Administration Team.

Previous administration experience is essential. Full training will be given for the specific role and ours systems.

**Working for our organisation**:
**Benefits**:
Benefits included with this role are:

- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.**Person specification**:
**Qualifications**:
**Essential criteria**:

- Diploma / equivalent secretarial experience intermediate
- NVQ 2 Customer Services or equivalent

**Desirable criteria**:

- Knowledge of Trust electronic records system

**Experience**:
**Essential criteria**:

- Understanding and experience of working with a full range of secretarial proceedures and systems gained through practice at intermediate level
- Working on own initiative with mínimal supervision. Working under pressure.
- Ability to work with senior members of staff across a large organisation.

**Knowledge**:
**Essential criteria**:

- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative / secretarial systems

**Desirable criteria**:

- Knowledge of NHS policy / procedures.
- EQUAL OPPORTUNITIES_
- Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.- Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale._