Client Relations Administrator

2 weeks ago


Houghton Le Spring, United Kingdom UK Direct Business Solutions Full time

Key Result Areas:

- Liaison with clients, developing relationships, providing guidance and advice and ensuring all the customer's needs are being met
- Questioning customers fully to identify and further needs for the business
- Deal with issues and queries from customers, addressing customers concerns and complaints
- Ensuring documentation relating to complaints is recorded, maintained and up to date in accordance with GDPR
- Liaising with our suppliers regarding complaints and queries.
- Recording accurate customer information and maintain/update accounts
- Dealing with objections from suppliers
- Work alongside other departments
- Be organised and able to prioritise your workload
- Have excellent verbal and written communication skills
- Communicating with other departments to meet their needs and requirements
- Be able to deal with adhoc requests.
- Work well with others
- Be well motivated, enthusiastic and able to work on your own initiative
- Provide world class customer service.

Essential:

- Excellent communication Skills
- Well organised
- Computer Literate
- Ability to act on own initiative and prioritise own workload as well as working in a team
- Flexibility to suit need of the business
- Excellent accuracy skills and attention to detail
- Ability to work to tight deadlines
- Confidence, drive and enthusiasm

Desirable:

- Experience of working in the energy sector

Communication and working relationships with:

- Operations Manager
- Team Managers
- Heads of Department
- Energy Consultants
- Directors
- Administration department



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