Operations Administrator
2 weeks ago
At 21° our mission is to empower homeowners, architects, and businesses with the knowledge and technology to harness their own sustainable energy and help safeguard the planet. We believe our built environment should be designed for optimal efficiency, health, and comfort.
Whether our customers need a single product or the ultimate Passivhaus, their system needs to be well thought out and designed correctly. We adopt a full-circle approach to provide better performing buildings from a carbon, cost, and comfort perspective to get you the right outcome. Our specialist products and services include renewables such as solar panels and heat pumps, and energy efficient upgrades such as triple-glazed windows and doors, mechanical ventilation with heat recovery (MVHR) systems, and insulation and airtightness products.
Job purpose:
The Administrator is essential in providing administrative support to ensure smooth operation and delivery of the of air source and ground source heat pumps and associated renewable energy systems. The role involves coordinating and managing customer communications, maintaining accurate records, and assisting in the efficient running of operations.
Key responsibilities:
- Manage customer interactions, scheduling service appointments, and ensuring efficient booking management.
- Process online and phone bookings, cancellations, and payments.
- Maintain accurate and up-to-date customer databases and service records.
- Send reminders and customer communications regarding upcoming appointments, system checks, and maintenance requirements.
- Support field engineers by coordinating dispatch, tracking job completion, and ensuring all necessary documentation is provided.
- Liaise with customers to address enquiries, concerns, and provide timely updates.
- Provide first-line customer support, escalating technical issues to appropriate engineers or technical support teams.
- Assist with the preparation of service reports and documentation to ensure compliance with regulatory and internal guidelines.
- Monitor service performance metrics and customer feedback to support continuous improvement initiatives.
**Job Type**: Permanent
Pay: £24,500.00-£25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
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