Ariba Helpdesk Analyst

Ariba Helpdesk Analyst (SAP)

Ariba Helpdesk Analyst required for a global firm

A global pharmaceutical company is seeking a highly skilled Ariba Helpdesk Analyst to provide end user support.

Upon joining, the Ariba Helpdesk Analyst will be expected to act as an ambassador for Ariba and a direct end user support.

As an Ariba Helpdesk Analyst, you will be expected to support queries raised by the ticket system within a reasonable SLA while meeting your KPI’s. You will be expected to participate in adding value for improving tool usage. The Ariba Helpdesk Analystwill be expected to act as an administrator of the Ariba system and updating training documents.

In terms of skills and equipment used:

- Service Now ticketing system
- MS Teams
- MS O365
- Ariba Connect
- Ariba Upstream Modules

Ariba Helpdesk Analyst position will require:

- Knowledge of project management services
- Excellent communication & customer services skills
- Ability to engage with all levels within the organisation
- Ability to adapt within a fast moving environment

The Ariba Helpdesk Analyst role is hybrid working.

This is a great opportunity that would support a Ariba Helpdesk Analyst who is looking to be part of a growing Pharmaceutical global company who are highly innovative within their field.