Helpdesk Advisor

2 days ago

London, United Kingdom Serco Plc Full time

**Barts NHS Trust - Mile End Hospital, E1 4DG**

**Full Time, Permanent (37.5 hours)**

**Flexible working required inc. night shifts, weekends and Bank Holidays.**

**£21,000 - £24,500 per annum (dependent upon experience)**

Serco have an exciting opportunity for Helpdesk Advisors to join our current team based at Mile End Hospital, London. Reporting into the Helpdesk Operative, you will deliver a professional and customer focused helpdesk for all soft facilities management services within East London, as well as hard facilities management service requests across several hospitals.

**Main Accountabilities**

The helpdesk centrally coordinates requirements for all hospitals within the contract and operates on a 24/7, 365 days per annum basis.

**What you’ll need to do the role**

**Why Serco**
- Meaningful and vital work:_ Working within Healthcare at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
- Great people_: Hospitals are busy places, and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply

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