Customer Service Consultant

4 days ago

StokeonTrent, United Kingdom TSB Banking Full time

TSB
**Job Title**: Customer Service Consultant (Money Confidence Expert)
**Function**: Branch Banking
**Location**: Hanley
**Hours**: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
**Salary**: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems.
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Location

What we offer in return
We’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:

- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension - TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare

If this sounds right up your street, come and join our team. We make things happen
We are TSB. Life Made More.
LI-KS1
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you
Remember TSB is a Disability Confident Leader which means you are entitled to be part of the selection process for a role if you meet the minimum criteria outlined in the job advert.

  • Customer Service Consultant

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom TSB Bank Full time £19,760 - £274,080 per year

    TSB**Job Title: Customer Service Consultant (Money Confidence Expert) 12 Month Fixed Term ContractBusiness Area: Branch BankingLocation: HanleyHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits**At TSB, we're all here to give...

  • Customer Consultant

    2 weeks ago

    Stoke-on-Trent, United Kingdom Currys Full time

    DESCRIPTION Sales Consultant Stoke-on-Trent Currys, Stoke Festival Park (26746) Permanent Part Time 8-15 hours per week, with flexibility to work additional hours £9.50 per hour, plus an average bonus per hour of 77p Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers -...

  • Customer Relations Consultant

    2 weeks ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Relations Consultant** **Stoke-On-Trent - ST1 3DH** **37.5 hours per week** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not...

  • Customer Relations Consultant

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Group Full time

    **Customer Relations Consultant** **Stoke-On-Trent - ST1 3DH** **37.5 hours per week** **Why would you join Davies?** At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not...

  • Customer Service Advisor

    2 weeks ago

    Stoke-on-Trent, United Kingdom Proactive Personnel Ltd Full time

    **My client is currently looking to recruit an enthusiastic and hardworking Customer Service Advisor. Do you have experience in a Customer Service setting? If so CLICK APPLY TODAY** **What’s in it for you?** - £24,000 - £26,000 - Monday to Friday 8:00 - 5:00 - Sociable hours - Onsite parking - Salary progression **What the job entails**: - Going above...

  • Customer Service Assistant

    1 week ago

    Stoke-on-Trent, United Kingdom Proactive Personnel Ltd Full time

    **My client is currently looking to recruit an enthusiastic and hardworking Customer Service Advisor. Do you have experience in a Customer Service setting? If so CLICK APPLY TODAY** **What’s in it for you?** - £24,000 - £26,000 - Monday to Friday 8:00 - 5:00 - Sociable hours - Onsite parking - Salary progression **What the job entails**: - Going above...

  • Customer Service Advisor

    2 weeks ago

    Stoke-on-Trent, United Kingdom Allocate Software Full time

    The Customer Service Advisor role is titled Associate Support Consultant here at Allocate is part of the Customer Support team. There is a requirement to ensure the right processes, people and technology are in place to provide a 'first class’ service that is seamlessly integrated with the wider business. Customer Support is the first point of contact for...

  • Customer Service Apprentice

    4 days ago

    Stoke-on-Trent, United Kingdom Stepping Stones Education & Training Full time

    We are an outstanding property services and business consulting company based in Staffordshire. We are constantly growing and adapting to new market and client needs. Our main services support the Lettings industry and include property Inventories, Inspections, and Check-outs, but we also provide Photography, Floor plans, Virtual tours, PAT testing,...

  • Customer Service

    2 days ago

    Stoke-on-Trent, United Kingdom Appcastenterprise Full time

    As an Account Coordinator, you will be providing excellent service, delivering the account requirements for our customers and ensuring we comply with our service level agreement (SLA). If you're ambitious with a can-do attitude, then read on this may be the job for you! You'll create briefs for our merchandisers, set up question templates and pull data...

  • Customer Relations Consultant

    1 week ago

    Stoke-on-Trent, United Kingdom Davies Full time

    **Description**: Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Customer Relations Consultant to join our team in Stoke who will act as a central point of contact for internal, and external customers in the resolution of complaints. We’re looking for...