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Administrator/customer Service
2 weeks ago
**Multitasking Administrator & Customer Support**
Are you someone who thrives in a dynamic, fast-paced environment and enjoys being involved in various aspects of a business? We have the perfect role for you
You'll also play a key role in supporting our team across different functions.
No prior experience? No problem—full training will be provided. We are also data-driven and use AI to help make our lives easier, we try to reduce admin by finding innovative ways to automate mondane tasks. We are also paperless, so computer skills are essential.
If you're looking for variety and the chance to make a real impact, we’d love to hear from you
**Salary/Rate**:
£26,000 - £28,000 per annum depending on experience
Benefits + Flexible working hours
Location: Baldock, Hertfordshire
**About us**:
EMS Lifts Ltd, established for over 30 years, is a leading mobility lift company. We are looking for a well-organised Parts and Stock Manager to oversee our warehouse operations. This role requires an experienced and proactive individual with excellent communication and computer skills, who is committed to helping the company grow.
Would you like to have a job where you can make a real difference in people’s lives?
Would you like to be well paid and work for a company that values its employees and provides progression?
EMS Lifts Ltd is rapidly expanding, and this role is perfect for someone eager to contribute to our growth and advance within the company.
**Responsibilities**:
- Check jobs have the correct information and quality control
- Creating and sending invoices through our CRM system
- Communicating with customers and offering advice
- Setting up and managing service contracts
- Allocating jobs to engineers and handling their requests
- Assisting our Parts Manager with stock deliveries, van stock checks, and more
- Conduct regular inventory checks to maintain accurate stock levels and update inventory systems accordingly.
- Collaborate with the sales and customer service teams to fulfill customer orders promptly and accurately.
- Help with warehouse duties and ensure the warehouse is organised and maintained in a clean, safe, and efficient manner.
- Provide exceptional customer service and address any customer inquiries or concerns.
**Requirements**:
- Competent, enthusiastic, and dedicated individual.
- Experieicne with Microsoft Excel and Word
- Well-organised with strong attention to detail.
- Team player with the ability to work collaboratively.
- Good computer skills
**Not Essential but Nice to Haves**:
- Knowledge of stairlifts, mobility lift products, or working with a similar customer base.
- Experience with Sage accounting
- Know there way around a spreadsheet
**Additional Information**:
This position is office-based, and we offer flexible working hours.
**Please send us a covering note** letting us know why you want to be part of our company and why you would be suitable for this role.
Please strictly no recruiters or agencies.
**Job Types**: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Additional leave
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
