Patient Pathway Co-ordinator
2 weeks ago
A vacancy has arisen to support the Asthma service within the Respiratory Department at Southmead Hospital.
The Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow up care in the Respiratory department.
The key tasks respectively involve monitoring patients' treatment pathway and coordinating treatment to ensure safety standards are met. To ensure clinic time is well utilised.
To work closely with clinicians in order to understand the treatment pathway of the patient and facilitate this accurately.
Respiratory is a well run service which is constantly evolving. You will be working with Consultants and junior doctors, nurses and other members of the multidisciplinary team.
Our vision at NBT is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.
As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as One NBT, provide a place you are proud to work and an outstanding patient and carer experience.
- Provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Confirmation of consultant’s timetables to ensure that appropriate cover is available for all clinical sessions.
- To accurately track and monitor a large group of patients, ensuring their treatment is progressing correctly
- To liaise with Asthma MDT Coordinator(s) to ensure that all patients with suspected/confirmed malignancy are treated in accordance with the updated Asthma strategy.
- Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
- Be aware of correct booking processes which are being followed e.g. full booking/partial booking, accurate drug monitoring appointments.
- Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
- To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by the division or assistant general manager.
- Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients’ rights and diversity and ensuring fair access to services.
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