Benefit and Money Adviser
1 week ago
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Benefit and Money Adviser to join our Financial Inclusion team.
**What you’ll achieve in the role**:
The overall purpose of this role is to support Raven customers in maximising their income and reducing their expenditure, thereby sustaining their tenancies. Key responsibilities include:
Help residents to understand what benefits they may be entitled to and assisting with claims and assisting to lodge mandatory reconsiderations and appeals where appropriate
Assist residents to deal with problem debt including making representations to creditors on their behalf and adhering to FCA regulatory requirements
Identify and promote ways in which residents can access mainstream financial products and help residents to access charitable grants they might be entitled to
**What you’ll bring to Raven**:
**For this role, we are looking for someone with the following**:
Ability to provide clients with quality information, advice and guidance, preferably with a proven understanding of why people may struggle financially and a knowledge of welfare benefits.
Excellent interpersonal, written and telephone communication skills, with a sensitive, non-judgmental but persuasive approach.
Ability to drive and to use your own vehicle to travel to appointments.
**You will also share our values**: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
**What Raven will offer in return**:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
**Our reward package includes**:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
0300 123 3399
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