Customer Services Advisor

5 days ago


Waltham Abbey, United Kingdom Complete Washroom Solutions Full time

**Job description**

Are you looking for an opportunity to work in a rapidly growing, fast paced business that aims to provide fantastic customer service whilst building and maintaining ever-lasting relationships with Clients? If so, we may be the business for you.

**Our Vision**

We are Complete Washroom Solutions - **Caring, adaptable, reliable and efficient.**

**It's all in a days work**

**Typical working day**
- Your working week will be Monday - Friday, 09:00am - 17:00pm.

**Key Tasks**
- Manage and maintain the Helpdesk System & SLA’s
- Assess & resolve enquiries, requests and complaints, at the first point of contact (unless specialist knowledge or further investigation is required)
- To update our bespoke database system at all times with all correspondence to and from Clients and follow up actions set where required
- To provide comprehensive information and service to the CWS customer base
- To resolve invoice queries
- Process new business orders from Customers and liaise with the Operations department to arrange installations
- Ensure all new orders are cleared down on the system upon installation with purchase order numbers, placements and all information required by operations in order to facilitate a seamless transition into a live site.
- Process cancellations
- And many more

**Key Skills**

Are you target driven? Good

Our Helpdesk is measured and monitored by the Operations Manager, ensuring our Service Level Agreements are met - queries need to be resolved in an efficient and timely manner in order to achieve **our vision**

You will work closely with the Operations Team ensuring that these are met

Our Operations Manager will provide all the training you need. You will need the below essential key skills;
- Highly organised
- Target driven
- Ability to work to deadlines
- Good literacy skills
- Good telephone manner
- Good communication skills
- Good organisational skills
- Good interpersonal skills
- Conscientious approach to work

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- customer service: 3 years (preferred)

Work Location: One location



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