Stock Control Administrator

7 days ago

Crawley, United Kingdom Rapidcare Full time

**Introduction**

We are an independent, family run business based in Manor Royal, Crawley. The business is focused on supplying patients with prescription medical products via the NHS.

As one of the Customer Service Advisors, you will be responsible for speaking with NHS professionals and patients, making sure their orders are fulfilled correctly and any queries are dealt with in a professional and courteous manner.

**About the role**

You will be responsible for expediting outstanding purchase orders to ensure the delivery of goods is in line with customer expectations and operational requirements.
- Liaise directly with customer service and the warehouse to confirm the delivery of goods and to update system information accordingly
- Accurately record all communications with suppliers into the system
- Amend current system to reflect product and supplier information, and inventory level changes where appropriate
- Liaise with customer service and the warehouse regarding delays that will impact customer orders
- Raise, track and expedite purchase orders
- Investigate slow or missing orders/ products
- Investigate purchase order, invoice or delivery issues
- Carry out stock checks as required
- A positive attitude with the ability to deliver excellent customer experience and satisfaction
- Strong attention to detail with a high level of accuracy
- Self-motivated with the ability to work both independently and with other teams throughout the business
- Excellent verbal and written communication skills
- Proficient planning and organisational skills with a methodical and logical approach
- Strong IT skills with proficient use of Microsoft Outlook, Microsoft Word and Microsoft Excel
- Experience of ensuring quality standards are maintained

**About the company**

Our business prides itself on providing independent, best in class service to patients. Based in Crawley, the nearest train station is Three Bridges, we are on regular bus routes and there is parking on site.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift

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