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Customer Researcher

2 weeks ago

Ellesmere Port, United Kingdom Pertemps Liverpool Full time

**Customer Service Researcher
Ellesmere Port
£21,000 basic salary plus monthly bonus (£24,000 OTE)
Monday to Friday 8:30am to 5:00pm
Permanent**
An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projectsand works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £21,000 plus monthly bonus (£24,000 OTE). Standard hours of workare 8:30am to 5:00pm Monday to Friday.
The main duties of a Customer Service Researcher are;- Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects
- Use a consultative approach and build rapport with clients to gain as much information as possible
- Update the database after every call with new information in order for the client portfolio to use
- Managing your own time and workload on a daily basis
- Liaising with colleagues to share information
- Continue to build relationships with current clients
- Deal with inbound enquiries
- Research new projects online or within industry publications
Benefits;- Excellent monthly and quarterly bonus structure
- Potential long-term career opportunities within the business
- 33 days annual leave (25 working and eight bank holidays)
- Four days off for volunteer work and day off for birthday
- Life assurance
- Private pension
- Full industry service training
- Have excellent communication skills
- Have the ability to manage your own workload and prioritise tasks
Keywords; customer service advisor; customer service agent; customer service operative; telephone researcher; customer researcher; market researcher; market research; customer advisor; customer agent; representative; consultant; call agent; call advisor; callcentre; contact centre; inbound; outbound; helpdesk; ellesmere port; chester; Wirral; Cheshire; runcorn