Customer Service Executive

2 weeks ago

Uttoxeter, United Kingdom MQL Miriad Quest Leisure Ltd Full time

MQL Miriad Quest Leisure Ltd are a forward thinking, fast growing company currently operating in the B2B market place. To help with the continued growth we are looking to recruit a full-time office based role.

The role would suit someone from a customer service, sales background. Full training will be given in all aspects of the role.

**Key Responsibilities**
- Handling aftersales and warranty customer requests or queries in a timely manner.
- Building strong relationships with our customer base. This will involve making some outbound calls to our current customers.
- Providing general administration support across the business.

**Person Specification**

**Essential**

Excellent telephone manner
Excellent customer service skills

Strong organisation skills

**Desirable**:
Previous experience working within a customer service and/or sales

Confident communicator in challenging situations

Experience of upselling and pushing promotions

**Hours and pay**

37.5 hours per week to be worked between 8:30am and 5pm, Monday to Friday.

Competitive salary of £24486.00 per annum plus a potential to earn a bonus of up to £4000 per year.

**Benefits**
- 31 days annual leave per year plus additional holidays for long service.
- Salary Sacrifice Pension Plan.
- Employee discount across Miriad and sister companies product range.
- Medicare healthcare cash plan.
- Discounts across many well-known online and high street retailers (technology, fashion, entertainment, etc).
- A blend of training, including e-learning and on the job training to help your career development.
- Employee Assistance Programme.
- Free hot drinks
- Relaxed working environment.
- Parking

**Job Types**: Full-time, Permanent

Pay: From £24,486.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 25/10/2024
Reference ID: CS 25.10.24

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