Property Researcher

**Details**:
**Reference number**:

- 387659

**Salary**:

- £26,734
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- VOA - Property Researchers - Council Tax Reform

**Type of role**:

- Administration / Corporate Support
Operational Delivery
Property

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 2

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff

About the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

**Job description**:
**Property Researcher - Council Tax Reform - Role Overview**

We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

The Council Tax reform team plays a pivotal role in the Valuation Office Agency in transforming Council Tax processes in Wales. You will be part of a team who are responsible for ensuring our property data is correct, through interrogating internal and external sources, which will be used with the Mass Appraisal Valuation model and ultimately the valuations of domestic properties in Wales.

As a Property Researcher, you will be in a varied and multifunctional role, helping to support the Valuation Office Agency to achieve Council Tax reform within Wales.

Full training will be provided on the systems we use to assist your decisions, and you will have the full support and guidance from your line managers to help you develop.

**Property Researcher - Council Tax Reform - Key responsibilities**

The responsibilities will include, but are not limited to:

- Investigate and update residential property data in line with agreed operating procedures in a timely and efficient manner.
- Know when to escalate or seek support from the operational management team.
- Be flexible to undertake additional responsibilities to support the team to deliver priorities if required.
- Be able to undertake repetitive work, such as data input and investigation, whilst ensuring information is recorded accurately.
- Communicate verbally and written with a range of colleagues and stakeholders.
- Building relationships by working closely with Caseworkers, and wider teams within the Valuation Office.

100% Office attendance is required to undertake training and get comfortable with new processes. This will be expected until you complete your training to the required expectations where you will then be invited to discuss a hybrid working pattern with your manager in agreement with VOA policy.

**Person specification**:
**Essential Requirements**
- Able to ensure that results are achieved on time, monitoring your work against milestones.
- Excellent language skills (Welsh and English). To undertake this role Welsh language skills are required to a level 4 (speaking, listening, reading and writing) as set out in the Welsh Language Commissioner’s Welsh Language Skills Matrix.
- The ability to communicate effectively with a broad range of people both verbally and in writing.
- Good attention to detail.
- Flexible and dedicated.
- Willingness to learn and develop.
- Computer literate and possess good keyboard skills.

**Desirable Criteria**
- A knowledge of the Welsh property market.

**Languages**:

- As part of this role, you will need to communicate effectively, verbally and in writing, with customers, colleagues and stakeholders in both Welsh and English.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:
**Benefits**:

- Alongside your salary of £26,734, Valuation Office Agency contributes £7,744 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years’ service and a