Service Controller
4 days ago
**Berneslai Homes** has an exciting opportunity for a **Service Controller**to join their team based at **Carlton Depot in Barnsley** with the ability to work agilely**.** You will be working on a **full-time (37 hours), permanent basis** and in return, you will receive a **competitive salary of £22,571 to £24,920 per annum plus benefits.**
**About the company**:
Berneslai Homes are a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Metropolitan Borough Council. Working for us offers you a chance to play a real part in improving homes and communities throughoutBarnsley.
**The Service Controller role**:
As our **Service Controller** your purpose is to schedule & dispatch work electronically so that the Craft staffing resource is used as efficiently as possible. Ensuring that the Service Control Unit within Construction Services are providingan efficient, economic, and high-quality service to all clients.
Your role is to ensure that all works involving Building Safety are correctly prioritised, planned and monitored so that compliance remains at 100%.
You will work closely with the Planning Manager on continuous improvement throughout Construction Services while providing customer excellence in all aspects of the delivery of the service
**Key duties and responsibilities of our Service Controller**:
- Electronically schedule work to Operatives, liaise with Operational Managers and Operatives to reschedule work in an efficient manner
- Contribute to the development & implementation of new & innovative ways of working in all aspects of Construction Services with the objective of increasing effectiveness, efficiency & eliminating waste
- Ensure that all works of a compliance and health and safety nature are scheduled, prioritised, and tracked
- Respond to calls and enquiries directly from customers and partners; analyse information and liaise with staff members to resolve queries and signpost where relevant
- Administer the scheduling and re-scheduling of cyclical orders including sending communications to customers
Liaise with the Contact Centre and other Colleagues to ensure emergency repairs are completed within timescales
**What we’re looking for in our Service Controller**:
- 4 GCSE’s (Grade A - C) or equivalent qualification
- Demonstrate significant experience of working in a Repairs Service / Planning environment
- Experience of working within a customer focussed service delivery organisation
- Knowledge of operational procedures for providing a comprehensive repair and maintenance service on both a planned and reactive basis
- Ability to organise and prioritise workload
- Commitment to the delivery of excellent customer service
- Ability to travel as necessary & work agilely to meet the needs of the post
- Ability to work flexible/unsocial hours to meet the needs of the service
- Ability to communicate well both verbally & in writing to engage with colleagues & customers
**What you might be asking is, why work for us?**
We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Flexible Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
If you feel that you have the skills and experience required to become our **Service Controller**, please click **‘apply’**today. We would love to hear from you
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