Front of House Host

3 days ago

Northampton, United Kingdom Highgate House Full time

Work Base: Highgate House

Reporting to: FOH Team Leader

As part of the Front of House Team you will play an essential role in ensuring our reception area runs efficiently, our guests feel a genuine welcome and a can-do attitude from all our team members.

You will support the team to create great memories for all our guests. The servant-hearted culture you set in the team will make each of our guests feel special and you will have the ability to promote the team to do the same.
- **What we need from you**:_
- Provide a visible presence and available point of contact for conference organisers and delegates, taking personal responsibility for resolving queries, complaints, and issues promptly and seeking to always provide excellent customer service.
- Organise registration facilities in the reception area to suit incoming conferences including the issue, collection and control of bedroom keys.
- Arrange transport for guests on request, liaising directly with local taxi firms etc. as required.
- Answer incoming telephone calls and deal directly with any queries in a professional and courteous manner, taking messages, and/or transferring callers to the most appropriate person as necessary.
- Updating of the bookings system with final details and ensuring all departments are advised of short notice changes immediately.
- Provide general administrative support as directed by the Front of House Team Leader and undertake other tasks as requested e.g. assisting other departments.
- To compile in house function list for each event, taking place and to ensure that all details are concise. To chase all final details starting from 6 months to 4 days prior to the start of conference and create a final details report for the operations team.
- To meet and greet conference organisers at the commencement of and throughout their stay to ensure they receive the services they require, and we satisfy our seal of assurance.
- **What you'll get from us**:_
- Free on site parking
- One meal provided per shift
- 28 days basic holiday allowance inclusive of bank holidays.
- Additional holiday allowance upon completion of 3 and 10 years service.
- Access to Westfield Health Benefits
- Company pension (6% employer contribution)
- Free company events
- Access to our custom built Learning Development Programmes

**Other**:
Able to work flexible work patterns, including bank and public holidays, weekends and evening shifts as required, according to a rota.

Whilst holding a Christian faith is not a pre-requisite, an understanding of and support for the Christian ethos and aims of the organisation and a willingness to work in that environment is an essential requirement for the role.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Hospitality: 1 year (preferred)
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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