Product Operations

2 weeks ago

London, United Kingdom Climate X Full time

**Product Operations Specialist**

**About Us**

Climate X is a purpose-driven climate adaptation data company set to revolutionise how the world manages assets, property, and infrastructure.

Our SaaS platform lets financial institutions and real estate firms look at future climate pathways to:

- help identify how property/company assets could be damaged by severe weather events and
- what that damage might do to the asset valuations.
- become more resilient to climate change and make smarter investment and lending decisions.

We advocate diversity with our founders, team, and investors from various backgrounds.
We're not building just a team but a place of innovation where problem solving, and fun coexist to adderss the most significant challenge our society is facing now.

**The impact you'll own**

You will play a pivotal role in ensuring the satisfaction and success of our financial and real estate customers. You will perform data analysis to inform product support and development efforts, contributing to the overall improvement of our products and services. You will directly engage with customers to support and resolve their queries and requests promptly, triaging development requests where appropriate, and fostering effective communication and collaboration with our Commercial, Product, Science, and Technology teams.

You will enhance our customer loyalty by communicating product features and updates to stakeholders in a clear and concise manner across our suite of products. You will also be responsible for maintaining our library of content and documentation, ensuring information is up-to-date, easy to understand, and easy to use.

**Essential Skills**
- High IT literacy, proficient in Microsoft Office and great data analytics skills, particularly in Python and SQL.
- A willingness to learn about complex data and climate models and communicate these effectively, especially to non-technical audiences. Including concepts such as machine learning, climate change, and hazard modelling (e.g. flood modelling).

**Desirable Skills**
- Ability to exercise excellent time management and meet multiple deadlines.
- A passion for learning about climate change.
- Understanding of, and interest in, the current climate change landscape and future trends.
- Experience working at a B2B SaaS company.
- Experience with HubSpot and JIRA.

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