Retail Sales Associate

**PURPOSE**:
To assist in the management and operation of a shop within the St. Luke’s trading area, generating sales and income for the Hospice. The key purpose is to maximise sales and provide a high quality customer experience.

**Key Tasks and Responsibilities**
- To be responsible for the day to day running of the shop and volunteers
- Drive high standards and profitability through effective leadership of volunteers
- Ensure full productivity is maintained to keep the shop floor stocked to maximum capacity
- Maximise potential of donated goods and Gift Aid
- Maintain high standards of stock and presentation throughout the shop and window display
- To liaise with the Retail Area Manager to ensure all resources are available for the shop in terms of stock and volunteers
- To train, motivate and manage an effective team of volunteers
- Ensure the shop is safe and efficient and all statutory and company health and safety rules are adhered to at all times
- Positively promote St Luke’s core values within the organisation and externally
- Undertake any tasks as reasonably requested by the Area Manager or Sales Manager

**Sales**
- Achieve budgets by maximising on sales and gift aid
- Ensure the highest standards of customer service is delivered to all customers, donors and supporters
- To encourage donors, supporters and customers to donate stock and to engage in any stock generation program when required

**Stock**
- Ensure stock is priced correctly in line with price guidelines so maximum profit is achieved
- Ensure layout is maintained as per pre-set targets for efficient space management
- Maintain a rigorous rotation process to ensure no item is on display for longer than the stipulated period (currently two weeks)

**Administration**
- Ensure Gift Aid procedures are in place and compliant with HMRC
- To complete all relevant administration in accordance with Head Office instructions
- Ensure banking is completed safely and securely on daily basis
- Report any Incidences, accidents or near misses to Retail Area Manager

**General**
- To adapt to any new technology that may be introduced and to train others to use with confidence.
- To adhere to all St Luke’s Hospice policies and procedures at all times and ensure that staff and volunteers under supervision do the same.
- To have an understanding of the ethos and work of the Hospice in order to act as an effective spokesperson to the general public and in the local community as and when required.
- To undertake any other reasonable tasks as may be requested from time to time.

**Health & Safety & Security**
- Under health and safety legislation, each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. The Hospice has a Health & Safety Policy which applies to all staff.
- Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.

**Equal Opportunities**
- St Luke’s Cheshire Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St Luke’s Cheshire Hospice Equality & Diversity Policy.

**Confidentiality**
- In the course of your duties, you will have access to confidential material about members of staff, volunteers, other hospice business and patients. The Hospice has Data Protection Policy which applies to all staff.
- St Luke’s Cheshire Hospice is committed to safeguarding adults and children and expects all staff to share in this commitment. Staff have a responsibility to ensure that they are aware of specific duties relating to their role and should familiarise themselves with the Hospices Safeguarding Policies. Safeguarding training is mandatory for all staff.

**Job Types**: Part-time, Permanent

**Salary**: £9.70 per hour

**Benefits**:

- Company pension
- Employee discount
- Gym membership
- Sick pay
- Store discount

Schedule:

- Day shift

Ability to commute/relocate:

- Hartford, CW8 1QL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Work Location: One location