Building Ambassador

1 week ago

Derby, United Kingdom Integral UK Full time

**Building Ambassador**

**40** hours per week, Monday to Friday**

**09**:00-18:00** including one hour unpaid lunch**

**Based - Derby (Rolls-Royce)**

As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities at Rolls-Royce Derby, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.

**Responsibilities**:

- Ensure guests receive an excellent welcome, consistently delivering a great service.
- Maintaining regular communication and addressing inquiries, requests, and concerns in a timely manner.
- Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
- Process meeting room requests, for internal & client meetings.
- Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
- Maintain and actively utilise a portfolio of information to assist with client queries for example, transport, inter site bus & car parking.
- Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
- Assist in any other reasonable duties as required.
- Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
- Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
- Efficiently report any maintenance, IT or Health and Safety concerns.
- Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
- Conduct building orientation sessions to familiarize new tenants with building protocols and services.
- Provide AVIT support for conferences and events
- Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
- Provide labour support to ad-hoc out of hours events.
- Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
- Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.

**Requirements**:

- Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
- Excellent customer service orientation and a genuine desire to help others.
- Detail-oriented with strong problem-solving and decision-making skills.
- Ability to handle multiple tasks simultaneously and prioritize responsibilities.
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate.
- Experience in tenant relations, property management, customer service is a plus.
- Immaculate personal presentation endorsing the signature five-star image.
- Proven experience and understanding of an exceptional Customer Service delivery.
- To be able to move heavy / bulky items.
- Previous experience with visitor management and booking systems preferable.
- Team player.
- Be innovative, identifying improvements and smarter ways of working.

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