Senior Sales Specialist, Amazon Connect

DESCRIPTION

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses?

The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap.
Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector.

Join AWS’ Amazon Connect Specialist team as a Senior Sales Specialist

Key job responsibilities
Accelerate customer adoption by defining and implementing tech domain specific GTM strategies within your assigned accounts and technology domain. Your strategies will leverage AWS Sales and our partner ecosystem.
- Ideate with Line of Business and C-suite leaders, building trust with your deep technical expertise, and following through to help solve their most compelling business problems.
- Act as the front line within your accounts for all specialist customer engagement in your tech domain.
- Create & articulate compelling value propositions that address specific needs of your customers.
- Build and innovate: Co-Develop GTM motions on new product launches and work with product teams on the creation of innovative new services.
- Partner with the world’s biggest system integrators to deliver on customer projects.

A day in the life
Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
The Worldwide Specialist Organization CXE (Customer Experience Engagement) team positions AWS as the best place to run contact center workloads.
Our team helps customers migrate contact center operations to the AWS cloud while providing a secure, reliable, and scalable infrastructure for customers to innovate and unlock new potential.
As a Area Specialist on the team, you will define and execute area specific GTM motions for CXE services to expand their adoption into new and/or existing customer portfolios.
This position will help AWS customers adopt Amazon Connect and adjacent services to run their contact centers effectively on the AWS cloud.

BASIC QUALIFICATIONS
- Relevant GTM, Sales, or Consulting expertise
- Solid Contact Center technology domain experience
- English language proficiency
- Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences.

PREFERRED QUALIFICATIONS
- Established track record of credibility as a technology advisor with customer executives (e.g. CEO, COO, CIO, CTO, CMO) and/or Line of Business Leaders.
- Experience and success in negotiating complex deals with customers and partners.
- Experience in a heavily matrixed sales environment, including developing, implementing, managing, and executing go-to-market growth initiatives and sales motions.
- Deep understanding of cloud technologies, including public and hybrid cloud platforms.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.