Housing Adviser

:
Spennymoor, County Durham
:
up to £35,914 (including car allowance) per annum, dependent upon skills and experience, plus Local Government Pension Scheme and competitive benefits
:
Permanent
:
Full Time (37 Hours per week)

Whether you're an experienced social housing professional or looking to bring your transferable skills into a rewarding new sector, this is your opportunity to make a real difference.

This role offers the chance to positively impact tenants’ lives by helping them build and maintain successful, sustainable tenancies

**About us**

We are an award-winning not for profit housing association that currently owns over 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.

Our Plan A sets out our strategy for a realistic path to success. It's flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places.

**About the role**

As a Housing Adviser your key responsibilities will be to:

- Manage a complex caseload of tenancies
- Deliver tailored interventions based on customer needs
- Handle tenancy management issues across a designated patch
- Support applicants, address anti-social behaviour, and contribute to community regeneration
- Make safeguarding referrals where necessary

**About you**

You will be an experienced, self-assured, and confident housing professional who will bring the following to the role:

- A tenant-first mindset and strong interpersonal skills
- Experience supporting customers to sustain tenancies
- Confidence managing ASB cases and working with support services
- Excellent organisational and prioritisation skills
- NVQ Level 4 (desirable) or a commitment to ongoing professional development

**Benefits**

We value our people and offer a comprehensive benefits package to support your wellbeing and career growth.
- An engaging office environment that encourages collaboration, creativity, and growth
- A competitive salary fairly evaluated under a nationally recognised job evaluation scheme
- Additional car allowance payment of £1,850 per annum
- Up to 31.5 days annual leave per year
- Flexitime and associated option to take additional leave days for credited hours up to an agreed maximum
- Life assurance (3 x times salary) for LGPS members
- Local Government Pension Scheme (LGPS) membership with option for additional voluntary contributions

To see the fantastic benefits available to our employees, please visit here

We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities.

We work hard to make sure those homes are high quality, efficient and adaptable, while meeting your current and future aspirations. We offer support that help people into employment and qualifications and increase their financial confidence and stability.

PLACEHOLDER