Reception Shift Leader

2 weeks ago

Old Trafford, United Kingdom Hotel Football Full time

Hotel Football is currently recruiting for a Shift Leader to join our hardworking, talented Front of House Team. As the Reception Shift Leader, you are the face of the hotel and the organisation as well as being a key person who can shape the overall guest experience. It is your role to ensure exceptional experiences are delivered to all our guests, not only at check-in and check-out times but also during their entire stay. Being an excellent communicator is essential to the role as it helps building a lasting rapport with the guests each time they visit.

**As an employee, we offer the following benefits (just to name a few)**:

- Fantastic employee/ friends and family rates across all GG Hospitality properties with 50% off food during your stay
- Employee/ friends and family rates across all Marriott brands
- Rewards for Employee Milestones, Employee of the Month, Most Guest Mentions incentives
- Access to the Perkbox website and app - this platform offers access to hundreds of perks to save money on everyday purchases, including food, drink, cinema tickets, clothing, homeware and much more. Employees get a number of freebies such as access to free online exercise and yoga classes with Boxx, an Employee Support Hub with 24/7 access to qualified therapists and plenty of competitions to enter
- Discounts on travel
- Meals on shift
- Access to Hussle app - Money off gym members including digital fitness offerings

Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families, to corporate guests and foodies.

With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities and event spaces, all designed to take the experience to the next level.

General duties and responsibilities:

- To act as a hotel ambassador at all times as you will be representing the brand and the company.
- To follow the hotel’s grooming policy and present a professional and well-groomed appearance at all times.
- To comply with all Security and Health & Safety policies.
- Eye for details, be quality oriented, have the ability to maintain high standards, be receptive to training and coaching, be well organized and with the ability to handle more than one task at a time.
- To have the ability to work under supervision, be polite and helpful to both colleagues and guests, receptive to feedback, have good communication skills, be friendly, enthusiastic and willing to learn
- To have good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele. Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
- To act upon guest feedback to continually improve our experiences.
- To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation office best practices.

**Job Types**: Full-time, Part-time

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Work Location: One location

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