Medical Receptionist

Welcoming patients to practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system. To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately, taking messages to pass onto the appropriate person (as per practice protocol). Care Navigation - Signpost patients to the most appropriate service (internally or externally).
Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Chaperone patients as and when required.
Action medication queries / repeat prescription / online repeat prescription requests Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner; GP2GP transfers / appointment cancellation updates / PDS updates / new patient address / pathology / online service requests / letter to action / tasks from clinical staff. Understanding and fully utilising SystmOne. Input data into the patients' healthcare records as necessary. Monitor and maintain the reception area and notice boards.
Support all clinical staff with general tasks as requested. Ensure correspondence, reports, results etc are scanned / filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Input patient data ensuring correct Read/SNOMED codes are used. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. Assist with coding/ summarising as required. You will be required to cover for members of the reception/secretarial team during periods of sickness and annual leave, across all of the sites in order to maintain operation efficiency.
Any other duties deemed reasonable by the Partners/Practice Management Team. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and Diversity The postholder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is