Fat Hippo Coffee Shop Staff

6 days ago

Launceston, United Kingdom Homeleigh Garden Centre Full time

We are looking for someone to join our team within the Fat Hippo Coffee Shop in Launceston. This role is to ensure customers’ expectations of all food, beverages and customer service are exceeded. This may include, but not limited to any aspect of the cafe operation including service, food preparation, equipment, facilities, cleaning, health and safety, along with any other reasonable task to be undertaken.

Key Responsibilities
- To provide hospitality to all users of the cafe.
- To be an active and supportive team member, contributing in a constructive manner and treating all team members and customers with fairness and courtesy.
- To work in a way that is consistent with the Company’s vision.
- To provide excellent customer service, serving customers promptly, courteously and with a smile.
- Ensuring that food and drink served to customers is of a consistently high standard and is well presented.
- To develop knowledge of products and share that knowledge with the team
- Maintain a clean & tidy environment in the restaurant and preparation areas including washing up.
- To assist in the set up, set down and cleaning of the restaurant and kitchen according to procedure on a daily basis and as required.
- To assist the Line Manager with the preparation of food and customer orders.
- To be responsible for the cash handling processes within the restaurant.
- Undertakes regular administrative tasks where necessary
- Carries out other tasks as required by the Department Manager, General Manager, in line with the overall purpose of the post and the nature of Homeleigh Garden Centre.

Health and Fire Safety
- To fully comply with all Health and Safety and Food Hygiene regulations and compliance of Company Health & Safety Procedures at all times.

Essential
- Proven working experience in retail sales
- Heart for hospitality
- Strong communication skills
- Positive with a can do attitude
- Willingness to be flexible
- Attention to detail
- Enjoys working with others as a team and receptive and listens to others
- High standards of personal and food hygiene
- Commitment to great customer service and aims to exceed customers' expectations
- Solid communication and interpersonal and telephone skills and Basic administration skills
- Appreciates the unique nature of Homeleigh Garden Centre and able to work as a team.
- Proven ability to work effectively without direct supervision and shows initiative and is self-motivated
- An honest and reliable individual with a polite manner, and a calm and professional attitude
- A team-player who is personable and has the ability to communicate effectively with people at all levels both internally and externally
- Able to sustain a proactive worth ethic throughout the day

Person Specification

Willing to work flexible hours as regular, weekend and Bank Holidays are required.

**Job Types**: Full-time, Permanent

Pay: £12.25 per hour

Expected hours: 30 - 42.5 per week

Additional pay:

- Bonus scheme
- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Day shift
- Weekend availability

Work Location: In person

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