Bar Staff

MAIN DUTIES:
Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilization of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction. To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance.

RESPONSIBILITIES:
Serving
- Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service
- To operate the till as and when needed
- To interact with customers and ensure a positive experience through the point of sale
- Effectively upsell stock, drinks, snacks and gifts
- Check orders to ensure complete and correct, order meets presentation and quality standards.
- Serve alcoholic and non-alcoholic drinks as requested adhering to Weights and Measures compliance, utilizing appropriate glass for order
- Provide prompt service for all orders
- Clear tables and bar as customers are finished and suggest further sales
- Prepare and serve ice cream, coffees, soft drinks as per customer orders
- Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy.
- Complete all necessary side work, including stocking shelves, replenishing ice cream and daily tasks as required.
- Completes opening and closing procedures as per shift
- Assist in the training and development of new or less experienced co-workers
- Complies with BGL personnel policies, procedures, health and safety procedures
- To reinforce health & safety notices and relay relevant information
- To undertake any further duties as requested by management

Children’s parties
- Set up the party room according to specification on the events sheet
- Meet and greet all party guests, introduce yourself and explain party procedures
- Ensure health and safety protocol is announced in a child orientated manner and that its adhered too
- Encourage party guests with a warm and family focused positive attitude
- Serve party food, entertain guests with games and activities until end of party

Corporate / Adult functions
- Meet and greet ensuring your approachable for the duration of the function
- To recap function schedule, to assist with creating teams where needed and distribution of equipment
- Assist with serving of any required food / beverage
- Relay health and safety protocol
- Ensure event runs smoothly maintaining excellent customer service and attention to detail

Marketing and General Standards
- Arrive in correct uniform and on time
- Comply with BGL personnel policies and procedures and health and safety procedures
- To undertake any further reasonable duties as requested by the management
- Work with Adventure Golf Management to develop revenue and maximize sales whilst maintaining excellence in quality and customer service

OUR VALUES:
We expect all our staff to strive to:

- Maintain open and honest communication with our customers, both internal and external, at all times.
- Create and have a positive impact on our local community. Supporting regular neighborhood events and working closely with society.
- Support each other in everything we do, recognized and develop each individual’s potential.
- Take complete ownership of their own actions and have pride in what they do.
- Deliver to our customer’s consistent high levels of service, quality and value in everything we do

Person specification-Essential
- Sociable with an outgoing personality
- Ability to demonstrate excellent customer service and have the ability to communicate at all levels
- Child focused approach
- Personable & approachable to adults and children
- Be able to work alone and as part of a team
- Ability to work outside office hours, including evenings, weekends, public holidays
- Flexible around working hours and shift pattern
- The ability to build good working relationships with team members and customers
- Ability to work in a fast paced environment

**Job Types**: Part-time, Permanent, Zero hours contract

**Salary**: £8.50-£9.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Store discounts

Schedule:

- 10 hour shift
- 8 hour shift
- Overtime
- Weekend availability
- Weekends only