Administrator

Cordant People are proud to be recruiting for one of the biggest insurance underwriters in the UK. They are currently looking for Administrator's for roles with immediate starts
**What would you be responsible for in this role?**:

- Loading or declining HNW Home and Motor presentations accurately in accordance with service level agreements, prioritising specialist quotes as required
- Providing key phone service and support to our brokers & direct clients in relation to business support tasks
- Supporting the Underwriters by taking telephone calls, processing post and underwriting renewals within your authority to support the Existing Business Team
- Issuing documentation accurately and in accordance with service level agreements
- Working closely with New Business to identify and underwrite hybrid quotes in keeping with protocol and authority, ensuring quotes are chased where appropriate
- Correcting implementation of U-Trade procedures when providing a quote, renewal premiums and commission amounts on behalf of HNW
- Business Support Indexing system ensuring the correct allocation of post
- Allocating the correct tiering classification and grading of incoming quotes. Referring back to Brokers and Clients for additional information
- Ensuring all Credit Card workflow tasks are completed, Loan Agreements, Client travel and B&B certificates are issued in accordance with GDPR standards
- Handling, monitoring, addressing and rectifying client and broker post, setting up DDMs associated queries, dealing with workflow tasks appropriate to level
- Bordereaux import requirements and deadlines. Being able to import bordereaux and identify where process has failed and rectify issues. Liaising with Lead Administrators, brokers, technical team and I.T. Carrying out UAT testing to ensure corrective measuresare in place and to complete associated reporting.Calculating and setting up pipeline policies to enable correct Company projections
- Overall authority for department credit control dealing with bank notifications including defaulting premiums.Authority to cancel policies due to non-payment, resolving queries and providing refunds to customers using the correct protocols.Authorityto write off premiums up to personal limit
- Responsible for preparation, production and issue of daily, weekly and monthly Strategic Partnership reporting and issuing directly to our affinity partners
- Developing and maintaining relationships with colleagues to provide training and support for all HNW Administrators. Assisting with referrals/coaching/mentoring of Administrators

**What would we like to see in you?**:

- Excellent and effective communication skills
- Excellent planning and organisational skills and the ability to work to deadlines to manage your own and others portfolio of work
- Follows procedural requirements and escalate queries as and when it is sensible to do so.Actively listens to others and demonstrates your understanding with appropriate follow-up actions
- Able to develop and sustain positive working relationships with internal and external parties
- Motivated and driven to achieve team and personal targets
- Experience with Microsoft Office suite of programs

**What's on offer?**:

- 36.25 working hours per week with flexitime
- Annual pay review and performance related bonus
- 25 days holiday + bank holidays
- Attractive pension scheme
- 4 times salary Group Life Assurance
- Lots of investment into your physical and mental wellbeing
- Continued professional development through internal training, professional qualifications and apprenticeships
- Health benefits such as free eye tests, flu jabs and the option to opt into private medical insurance
- Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailer