Clinical Support Desk

Are you looking for an opportunity to develop your career? Are you a qualified nurse or paramedic with current registration? If you are enthusiastic about helping others and want to make a difference, we want to hear from you.

The Isle of Wight Ambulance Service is recruiting Clinical Advisors to work in our Integrated Care Hub which operates 24 hours a day, 365 days a year, responding to 111 and 999 calls.

Working within the Integrated Care Hub you will conduct complex clinical triage in a sensitive manner. You will be responsible for completing assessments and providing advice and information using clinical assessment software. Where appropriate, you will be supported to utilise your clinical judgement to refer patients for further care.

The role is suitable for a paramedic or general nurse, with current HCPC or NMC registration. Triage experience and an understanding of call centre environment are useful, although full training will be provided. In addition to this, commitment to team working, computer literacy and the ability to remain calm under pressure are essential requirements. If you meet these criteria and are looking for a new challenge, we would love to hear from you.

We are particularly interested to hear from you if you can offer flexibility around shift patterns, with increased service demand at evening, weekends and over Bank Holidays.

You are required to complete a five-week full-time training course, followed by mentoring to successful competency sign-off. Support within the call centre is provided by colleagues and Clinical Managers.

Please see the job description and person specification for further details.

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

As a Paramedic / Nurse Clinical Advisor you will work within the Integrated Care Hub, an innovative multi-agency call centre combining NHS 111and 999 call-answering, to ensure delivery of safe, effective and efficient care to the Island population.

You will work as an autonomous practitioner to provide high quality clinical advice utilising the NHS Pathways triage tool.

As a Service we are invested in developing staff to meet their potential. Along with identifying and implementing innovative clinical practices to ensure we provide the highest level of care. We are looking for applicants who have;
- Current registered general Nurse (NMC) or Paramedic (HCPC)
- At least 2 years’ experience as a Paramedic or Nurse
- Evidence of undertaking update training and continuous personal /professional development in accordance with the HPC regulations

Upon successful appointment we offer a robust training package which includes;
- NHS Pathways Clinician training
- Mentoring by an experienced coach / clinician
- On-going training and support to consolidate and maintain your skills

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.