Nhs 111 Health Advisor Part Time

NHS 111 Health Advisor

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
- Would you be able to calm someone having a mental health crisis?
- Would you be able to help a parent whose child has fallen and banged their head.
- Could you deal with helping somebody with a sore throat or toothache?
- Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.

You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you

**We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.**

**Please note, This is NOT a work from home role. You would need to be available to work from a set Rota at our site in Otterbourne, Hampshire.**

**Benefits include**:

- A nationally recognised qualification in NHS Pathways.
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free car parking
- Expert training and support from our dedicated in-house education team
- Rota basis
- *Annual Salary advertised is based on full time working hours

**Qualifications and Training**

**Essential**:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

**Desirable**:
NHS Pathways Trained

NVQ 2/3 Customer Services or equivalent demonstrable experience

**Knowledge and Experience**

**Essential**:
Experience in a customer/patient services environment, dealing with the members of the general public

Experience of using a computerised system

Experience of using a telephone as a regular means of communication in a work environment

**Desirable**:
Experience in a call centre environment

Geographical knowledge of the operational area

Experience of working rotating shifts

Previous experience of working in the voluntary or health sector

Previous experience of patient care

Knowledge of first aid and/or anatomy

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

**Disability support**

If you have any queries relating to disability and the role or recruitment process, please get in touch

**Successful applicants will be required to undertake an Enhanced DBS check for adults and children**

**Job Type**: Part-time

Pay: £24,937.00-£26,598.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking

Application question(s):

- Do you have experience in a customer/patient services environment, dealing with the members of the general public?
- Do you have experience of using a telephone as a regular means of communication in a work environment?
- Do you have experience of using a computerised system
- Do you have a Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- Please demonstrate by using an example your ability to handle stressful/sensitive situation with tact, diplomacy and assertiveness

Work authorisation:

- United Kingdom (required)

Work Location: In person