Customer Service Consultant

- What you will be doing - World Courier Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen. Our Offer - Starting salary of £24,727 per year, increasing to £25,727 after successful completion of probation period - £750 shift allowance per year - 5% annual bonus - 4.5% matched pension contribution scheme - Private medical insurance - Employee assistance program - Life insurance - Holiday allowance begins at 20 days per year plus bank holidays, and increases with service INDWC Position Summary "As a market-leader in the specialty logistics industry, World Courier rely on the initiative and efforts of highly-valued associates to maintain our position as our clients’ most trusted logistics partner. This is a great opportunity to join an enthusiastic team carrying out an incredibly varied role, where the end goal is always the same; advancing global healthcare." - UK Customer Service Manager The primary responsibilities for this role as a Customer Service Consultant will require you to be motivated, to think creatively and show dedication to providing first class solutions for our specialist clients. You will be responsible for delivering the highest standards of customer service and client relations within a niche premium logistics company that provides unsurpassed knowledge, global reach and flawless supply chain execution. This is a complex and challenging role that requires creative thinking and a passion for providing extremely high-quality customer service. Essential Duties and Responsibilities: - Receiving and dealing with client inquiries - Providing quotes according to client specifications - Monitoring, tracking and updating clients on the status of shipments - Entering information into the proprietary databases - Liaising with other offices to ensure shipments arrive according to customer requirements What your background should look like Two years experience in a Customer Service role. Business-to-Business experience is an advantage - A levels / Highers or equivalent education - Good knowledge of computers and MS Office - Excellent communication skills and proven problem solving abilities - Ability to prioritise and multi-task as required Desirable: - Prior experience in, or knowledge of, working within the logistics, supply chain or pharmaceutical sectors would be advantageous You will normally be required to work a daily 8 hour shift between the hours of 07.00 - 21.30, Monday - Friday. Voluntary overtime is available on weekends. What AmerisourceBergen offers We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population. Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit. Schedule Full time Affiliated Companies Affiliated Companies: World Courier (UK) Ltd Equal Employment Opportunity AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.