Hospitality Assistant

We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more

**Hours**:30 hours per week. Monday to Friday 9am-3pm

**Hourly rate**:£12.60 per hour

**What kind of work will I do?**

As a Hospitality Assistant, you will:

- Support the kitchen team by taking responsibility for key tasks such as washing up, cleaning, and helping with basic food preparation, ensuring everything runs smoothly behind the scenes.
- Assist with food transportation, ensuring that meals are delivered in a timely and safe manner to our residents and dining areas.
- Help maintain cleanliness and hygiene in the kitchen, to ensure a safe and pleasant environment for staff and residents alike.
- Provide support in the restaurant during busy periods, serving residents and ensuring their dining experience is enjoyable and comfortable.
- Play a key role in ensuring the smooth running of daily operations, contributing to the overall well-being of our residents and the success of the kitchen.

**What we’re looking for**

To be successful in this role, you’ll need:

- Experience in kitchen environments, particularly with washing up and cleaning, as well as supporting food preparation when needed.
- A strong focus on customer service. Even though this is primarily a back-of-house role, you will occasionally interact with residents, so a friendly and approachable attitude is key.
- Attention to detail and an understanding of the importance of maintaining hygiene standards in the kitchen.
- Flexibility to assist in the restaurant during busy periods, ensuring the best experience for our residents.
- A willingness to pitch in and help where needed in a busy, multi-tasking environment.

**What you’ll get in return**

At St Monica Trust, we value our team as much as we value our residents. When you join us, you’ll benefit from:

- A supportive, inclusive, and collaborative working environment.
- Ongoing professional development and training opportunities.
- Competitive pay, generous holiday allowance, and pension contributions.
- Access to our on-site facilities, including gyms and cafes.

**Skills and Experience**

Communication
- Write notes and messages - numeracy, literacy and verbal skills.
- Communicate with people with differing communication needs.
- Encourage and influence.
- Understand and follow instructions and procedures.
- Strong customer service skills.
- Mixed methods and mediums of communication.

Thinking style
- Analyses and evaluates given information.
- Adapts style and approach appropriate to situation or task.
- Structures tasks/activities.
- Pre-empts issues and trouble-shoots.
- Refers appropriate decisions to line manager.
- Identify and recommend learning and development areas for colleagues.
- Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well
- being and Values
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Collaborate with residents - tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
- Understand the needs of older people and people with dementia (including willingness and motivation to learn).
- Aware of cultural and individual differences in all interactions and service areas.

Working with others
- Works effectively as part of a team.
- Builds relationships of trust with others (team, residents and their family & friends).
- Potential exposure to challenging, physical or emotional situations.
- Flexible style, stepping in to support team members when required, including on other sites.

**Other Skills and Qualifications**

Essential
- Knowledge and experience of good food hygiene practices
- Knowledge of health and safety principles
- Good standard of general education

Desirable
- Barista trained
- Food hygiene qualification level 2
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent
- Experience working in a busy café/restaurant environment
- Experience of working with older people
- Experience using an EPOS

**Additional Information**
- Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
- This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to car