Supervisor

**Main Purpose**

To assist the Store Manager in the efficient day to day running of the store to achieve maximum sales and long term profit within the constraints of the Company’s policy framework and the effective running of the store in the absence of the Store Manager.

**Overview**

Boyes offer a wide range of good value merchandise at keen prices, sold within a customer friendly environment. To achieve success the maintenance of low overheads is essential whilst ensuring sufficient level of service to fulfil customer expectation. The Company strive on developing and nurturing a positive and engaged atmosphere in which the staff can fulfil their potential.

The Supervisor is expected to perform duties of a Sales Assistant plus the following:
Deputise for the Store Manager, which involves:
PEOPLE
- Staff relations.
- Training, deployment, development and keeping records.
- Maintaining discipline - adherence to rules and regulations.
- Welfare - personal problems, illness, accidents, safety, first aid, fire regulations.
- Wages and entitlement.
- Customer relations.
- Handling complaints and refunds.
- Safety. Accident procedures.
- Procedure for dealing with shoplifters.

SALES AND STOCK

N.B. MAIN JOB OF MAXIMISING SALES IS ACHIEVED THROUGH THE FOLLOWING:

- Pricing and ticketing.
- Advertising and display.
- Promotion planning.
- Developing in staff a friendly and helpful attitude.
- Maintaining an attractive, clean selling environment.
- Counters correctly stocked.
- Security of stock.
- Correct use of warehouse and stockrooms.
- Stocktaking.

OPERATIONS
- Maintenance of proper records of stock movements.
- Checking goods in and out.
- Proper handling and storage of stock.
- Cleanliness of floors, windows, fixtures, etc.
- Report any maintenance work required to Head Office.
- Ensuring that scheduled and emergency maintenance is done.
- Alarm Systems / Security of premises - store opening and closing procedures.
- Fire drills.
- Bomb warnings and searches.
- Shoplifting and Other forms of shrinkage.
- Security procedures / Office security.
- Ensure premises comply with all safety regulations and that all operations are carried out to ensure complete safety of customers and staff.
- To attend any emergency call-outs as required.
- Correct use of all supplies.
- Re-order system of supplies and maintenance of adequate stocks.

FINANCIAL

N.B ALL CASH AND CREDIT TRANSACTIONS MUST BE ACCOUNTED FOR.
- Use of tills including cashing up.
- Transactions.
- Security of cash in tills during collection and banking procedures.
- Acceptance of all payment methods.
- Wage returns and records.
- Ensuring that all invoices are processed correctly. Dealing with quick payments.
- Correct handling of transfers, debits, credits, dummy invoices, etc.
- Handling mail.
- Use and re-ordering of stationery.
- Filing systems.
- Use of telephone systems.
- Knowledge of procedures in Procedures Manual.
- Understanding of the effect of V.A.T on margins.
- Marking down merchandise.
- Financial.
- Record keeping.
- Accounting.

You are required to be familiar with trading, employment, health and safety and any other legislation affecting the business. You must ensure that the store complies with all such legislation.

You are required to be flexible in the type of duties you perform and are expected to perform any duties as may be reasonably requested by the Company

**Job Types**: Full-time, Permanent

**Salary**: £6.83-£10.50 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Kendal, LA9 4ED: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Gainsborough = Supervisor