Deputy Head Housekeeper- Grand Central Hotel

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Supported by our inspiring General Manager, Andrew McNeill, you will provide leadership to our Housekeeping Team, ensuring the smooth day-to-day management of our busy hotel housekeeping department.

The salary for this full-time position is £26,500 per annum based on experience.

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits **here**.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**

To assist with the management of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.

1. To take responsibility for the effective leadership of the housekeeping employees in the absence of the Head Housekeeper, to ensure the efficient operation of the housekeeping function and the delivery of Hastings product and service standards.

2. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

3. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

4. To ensure company policies relating to stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

5. To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

6. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

7. To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.

8. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

9. To ensure you and the team assist guests with any reasonable request for hotel services.

10. To ensure you and the team respond to complaints and find the appropriate solution.

11. To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.

12. To ensure the security of guest bedrooms and storage areas is maintained at all times.

13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

14. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

15. To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.

16. To ensure the hotel's compliance with relevant legislation.

17. To carry out Duty Manager duties as required.

18. Any other duties as required by management.

**Required Criteria**
- Good Command of English Language
- Right to Work in the United Kingdom
- An eye for detail and an understanding of the standards expected in a 4/5* hotel
- Must be computer literate and have excellent communication skills
- Must have a professional appearance
- Must have GCSE grades A-C in English and Maths or equivalent.

**Desired Criteria**
- Ideally be educated to third level standard

**Skills Needed**

Exceptional Customer Service Skills, Cleaning Skills, Bedroom Cleaning Skills, Supervisory Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, two stand-alone grill bar/restaurants and two luxury spas. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning.

Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep.

Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We pla