Facilities and Support Officer

The Security & Facilities Support Officer at Gateshead Hospital plays a crucial role in ensuring the safety and security of the hospital premises, staff, and patients. This position involves a combination of portering services, security, facilities management, and customer service responsibilities.

To carry out internal and external patrols of all Gateshead Health NHS Foundation Trust premises to deter crime, vandalism and acts of violence against Trust staff and assets.

To respond to all patient and staff safety incidents including major incidents and fire.

Control Room CCTV, including the processing of CCTV data.

Switchboard call handling

To provide an on-site and off-site alarm response service.

The support and management of clinically related challenging behaviour.

To complete comprehensive incident reports and associated assignment documentation.

To liaise with Police as required for incident management.

To provide escort duties if and when required.

To provide general assistance to all staff, visitors and patients in a courteous and professional manner

The operation of all car parking systems including barrier management and first line response fault fixing, consumable replenishment and the collections of takings.

Report building and equipment defects to ensure remedial action is taken.

Patient transportation

The collection and delivery service for internal and external mail, parcels, supplies, pharmacy items.

Furniture collection and removal.

The storage, distribution and collection of medical devices

The collection of dirty and the distribution of clean linen

The collection and safe storage of site waste

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non
- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate

To carry out internal and external patrols of all Gateshead Health NHS Foundation Trust premises to deter crime, vandalism and acts of violence against Trust staff and assets.

To respond to all patient and staff safety incidents including major incidents and fire.

Control Room CCTV, including the processing of CCTV data.

Switchboard call handling

To provide an on-site and off-site alarm response service.

The support and management of clinically related challenging behaviour.

To complete comprehensive incident reports and associated assignment documentation.

To liaise with Police as required for incident management.

To provide escort duties if and when required.

To provide general assistance to all staff, visitors and patients in a courteous and professional manner

The operation of all car parking systems including barrier management and first line response fault fixing, consumable replenishment and the collections of takings.

Report building and equipment defects to ensure remedial action is taken.

Patient transportation

The collection and delivery service for internal and external mail, parcels, supplies, pharmacy items.

Furniture collection and removal.

The storage, distribution and collection of medical devices

The collection of dirty and the distribution of clean linen

The collection and safe storage of site waste