E-commerce Operations Specialist

2 weeks ago

Rochdale, United Kingdom Yes Online Limited Full time

**About Us**

Yes Online is a growing, family-run e-commerce business based in Rochdale. We specialize in selling a wide range of products across Home & Kitchen, DIY, Pets, Baby, and seasonal categories. With a strong presence on multiple e-commerce platforms—including our dedicated website (wallpapershop.co.uk), Amazon, eBay, and other marketplaces—we are now looking to expand our team with a detail-oriented and proactive **E-Commerce Operations Specialist**.

This role is ideal for someone who is highly organized, passionate about e-commerce, and eager to contribute to a fast-paced and growing business.

**Your Role & Responsibilities**

**Day-to-Day Tasks**:
Create **high-quality, accurate** product listings across multiple marketplaces.
Upload and manage **product images** to ensure a visually appealing catalog.
**Optimize listings** by updating product descriptions, keywords, and pricing.
Use bulk **data manipulation and uploads** to streamline product listings.
Identify and fix **missing products and images** across platforms.
Compare different marketplaces to **ensure all products are correctly listed**.
Analyze **sales data** to track performance and improve listings.
Assist with general **administration tasks** related to online retail platforms.
Process **drop ship orders** efficiently.
Respond to **customer inquiries and messages**, ensuring a positive customer experience.

**Monthly & Strategic Tasks**:
Monitor **listing performance** and identify slow-selling products.
Improve listing quality and optimize conversion rates.
Assist in identifying **new opportunities** for sales growth.

**What We're Looking For**

**Essential Skills & Experience**:
✔Proven experience in **e-commerce operations** across platforms like Amazon, eBay, B&Q, and The Range.
✔ **Creative writing skills** to craft compelling product descriptions and boost sales.
✔ Strong **organizational skills**, capable of managing multiple tasks efficiently.
✔ **Self-motivated, resourceful, and proactive** in problem-solving.
✔ A **team player** with excellent **communication skills**.
✔ GCSEs in **Math, English, and ICT** (Grades A-C or 4-9).

**Bonus Skills (Nice to Have)**:
Experience with **Linnworks** for inventory and order management.
Familiarity with **marketplace performance metrics**, handling appeals, and resolving account issues.
Knowledge of **customer returns and dispute resolution processes**.
Understanding of **paid marketing tools** such as Google Ads, Amazon PPC, and eBay Promoted Listings.

**Why Join Us?**

**Competitive Salary** - Based on your experience.
**Company Pension** - Plan for your future.
**Free Onsite Parking** - Hassle-free commuting.
**Extra Birthday Holiday** - Enjoy a well-earned day off
**Perkbox Access** - Discounts, offers, and wellbeing support.
**Health & Wellbeing Support** - Through our Unum partnership.
**Employee Discounts** - Get great deals on our products.

If you’re passionate about e-commerce, love optimizing product listings, and enjoy working in a **fast-paced, friendly environment**, we’d love to hear from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: ECOM1

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