Digital Delivery Lead

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a **digital delivery lead** to join us on our continuous journey of true nourishment

**purpose |**

the digital delivery lead will act as the crucial link between our internal stakeholders and our third-party digital development partners. this role is responsible for ensuring the smooth delivery of our website and mobile app projects, maintaining high quality standards, and keeping all initiatives on track

**key accountabilities |**
- serve as the primary point of contact between internal teams (product owners, digital tech lead, and other stakeholders) and our external development partners
- oversee the delivery of website and mobile app development projects, ensuring they meet quality standards and timelines
- facilitate effective communication between all parties involved in digital projects
- manage schedules, resources, and budgets for our digital delivery
- identify and mitigate risks to project delivery
- ensure adherence to agreed-upon development standards and best practices
- conduct regular progress reviews and report on project status to key stakeholders
- coordinate user acceptance testing and manage the feedback process
- drive continuous improvement in development processes and methodologies

**key stakeholders |**
- head of digital + data
- director of technology
- head of change
- director of digital + loyalty
- business product owners

**key skills + experience |**
- experience in digital project management or delivery roles
- strong understanding of web and mobile app development processes
- excellent communication and interpersonal skills
- proven ability to manage relationships with external vendors
- experience with agile, waterfall and hybrid methodologies
- strong problem-solving and analytical skills
- ability to work effectively in a fast-paced, dynamic environment

**desired skills + experience |**
- experience in the hospitality or food service industry
- knowledge of digital marketing technology
- familiarity with ui/ux design principles
- project management certification (e.g., pmp, prince2, or scrum master)
- exposure to cloud platforms (e.g. AWS, Azure, GCP)

**wok's in it for you |**
- a competitive annual salary of 55000 -60000
- discretionary 20% bonus opportunity per year
- wagamama food allowance
- private healthcare
- pension contribution
- 25 days holiday + all bank holidays
- various discount across retail, hospitality + leisure
- internal progression opportunities | fully funded apprenticeship programmes to support your growth
- kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure
- family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay
- financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

**the wagamama way |**

**kaizen, **meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be **fresh**. committed to **championing change** in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, **we celebrate difference**. appreciating **personality over perfection**. welcoming everyone and their unique story to our benches. we **promise **to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different

**be you, be wagamama**

wagamama is proudly part of disability confident