Client Executive

Our affectionate term for this role is our Client Happiness Officer.

It’s their job to ensure that our clients are always delighted with the experience of selling their home. Our valuer will hand over the client to the ‘Delivery’ team once the instruction has been received. This then triggers the styling photoshoot, description copywriter, sale board, floorplan, brochure design, and visual branding if appropriate. Once all the marketing has been approved and the clients have been checked through our Anti-Money Laundering protocol, the home is ready to go live, and the Client Executive will ensure every element is exactly as planned. Once the home is live on the portals, the Client Executive is responsible for conducting the viewings, gathering feedback from the viewings and relaying this to the owner. They’ll negotiate any offers and draw up the Memorandum of Sale/Lettings.

Client delight is at the heart of what we do here at London Executive, and has a central part to play in driving our business forward. We're committed to developing and launching the best customer service this industry has ever seen; whether it’s a new brochure design, a brand new lifestyle photography idea or something completely different like our Property Lifestyle Movies.

We'd love to find someone who’s passionate about delivering client-driven innovation and turning exciting service concepts into a reality, and making the experience of buying and selling a home a pleasure.

**What you’ll be doing**:
You’ll be helping to guide each property marketing project to success and navigating any challenges along the way. As the 'hands-on' person for the project, you’ll work closely with our Client Executive Assistant and the delivery team to bring each project to fruition, and ensure every property marketing campaign is the best we’ve ever created. You'll then manage that property through the sale process.

We'd love to find someone who's had experience in delivering world-class customer service and who not only has a positive ‘can do’ approach, but a ‘will-do’ determination. You'll need to be talented at juggling lots of different tasks and working out the best way to overcome problems as well as being great at working with people.

World-class training is provided and no experience in the industry is required.

**Skills**

**Ideally you’ll have**:

- a track record of delivering exceptional customer service
- the ability to build great relationships with your project team and your clients alike
- leadership and facilitation skills are essential so that you can motivate, support and lead your project team
- a passionate attention to detail to create beautiful, bespoke marketing materials
- problem-solving skills and the ability to work collaboratively are key in order to find solutions for complex challenges that may arise
- the ability to pull together information and opinions from different sources, make decisions and form clear, confident recommendations

**What you’ll get from the role**:

- an opportunity to be part of an innovative and exciting new market disruptor
- innovate to shape the future direction of London Executive
- be at the cutting edge of the business, giving you the best view of how the business operates
- a role that’s varied and challenging; no day is the same
- the excitement of bringing marketing projects to life
- an opportunity to develop your management and client relationship skills.

In return for everything you can bring, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with potential career opportunities throughout the UK as we expand.

If you think you’ve got everything we’re looking for (and then some) we’d love to hear from you.

Pay: £26,000.00-£31,000.00 per year

Additional pay:

- Bonus scheme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- How long will it take you to commute to our office?
- Why are you interested in the role and why do you think you'd be a great fit?

Licence/Certification:

- Driving Licence (preferred)

Application deadline: 03/01/2025
Reference ID: Client Executive
Expected start date: 20/01/2025