Technical Team Customer Support
1 week ago
**Technical Team Customer Support**
Midea is the fastest growing brand of HVAC products in the UK and to support further growth we are looking to expand our team in key areas of our business.
We are seeking **Technical Team Customer Support** who will take responsibility for a broad range of tasks and assist our Technical Team.
To attract the best available talent, we are offering lucrative packages for stand out individuals who can add value to our team.
**The Role**
Working in a busy and thriving team in our North Shields office, the role will include:
- Maintaining a positive and friendly company image by acting as the first line of contact to customers who contact our office.
- Log and allocate reactive tasks received from customers for the Technical team.
- Raise customer spare part quotations.
- Raise and receipt purchase orders for spare parts.
- Manage customer warranties on our Mi Care portal.
- Build and maintain strong working relationships with clients, team members, and other parties.
- Maintenance of customer databases.
- Undertaking of various administrative tasks within the department as required.
**Desirable Skills/Abilities**
- Achievement Drive: Proactive, self-motivated to achieve and maintain high standards and continual improvements in the way things are done.
- Customer Focus: Able to understand and interpret requests and to produce results within required timeframe.
- Planning and Organising: Able to multi-task, review workload and prioritise effectively. Strong attention to detail is essential.
- Communication and Influence: Excellent interpersonal skills and effective communicator, both verbal and written.
- Teamwork and Co-operation: Strong team player willing to play key role in the pursuit of common departmental goals and objectives.
**Desirable Skills and Knowledge**
- Experience - at least 2 years working in a customer support role.
- Good standard of education - must possess at least 5 GCSE’s including English (Grade C/5 or above).
- PC skills - Experienced user of MS Office, preferably with Advanced level PowerPoint and Excel skills.
Pay: £25,000.00-£30,000.00 per year
Additional pay:
- Yearly bonus
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North Shields: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: MA 01
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